Technical Consultant
4 weeks ago
Exp- Minimum 4 years
Location-Mumbai/Pune/Bangalore/Hyderabad/Chennai/Delhi/Kolkata
Job description-
The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps.
The selected candidate will work as part of the development team, and report to the project manager and technical lead.
Essential Job Functions & Required Skills:
- Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service- Proficiency in designing, developing and implementing business processes, plugins and workflows- Experience in designing and creating custom entities and relationships between those entities- Experience in handling multiple business unit with data segregation and cross BU access/roles- Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint- Experience of software development using Microsoft .Net, C#, JSON and jQuery- Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps- Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)- Experience in developing automations using Power Automate and Power Apps- Experience in developing application which can be published to Azure- Experience in handling huge volumes of case and email records- Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application- Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD- Experience in designing and automating the survey forms using MS Forms Pro- Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus- Hands-on experience in developing Power BI Dashboards & Reports is a plus- Provide troubleshooting/technical support- Actively participate in design and analysis sessions to ensure sound team decision-making- Support system and user acceptance testing activities, including issue resolution- Complete technical documentation to ensure system is fully documented- Share best practices and lessons learnt from past implementation efforts
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