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Technical Consultant
2 months ago
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Services
is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes.The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Rubrik backup operations and, when necessary, to return systems to operational status.The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.Supporting and troubleshooting Rubrik backup, recovery and archiving in a large, complex and widely distributed environment.Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring Backup success rate close to 100%Provide status and progress reports for Rubrik backup environment related activities and tasks on regular/periodic basis.Plan and implement best practices for backup solutions.Proactive measures to ensure adequate storage capacity is available.Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.Perform configuration changes as per design and build.Capability to upgrade Rubrik software across different versions and regular patching of Rubrik environment.Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skillsIndependently diagnose and resolve problems within our sphere of the customer environmentFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamProvide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practicesResearch, troubleshoot and resolve escalated customer issuesRequires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesyEnsure proper recording and closure of all issuesInteract with various internal teams such as escalations, engineering and facilitate communication between customers and other teamsContribute Rubrik technical content to leading Deployment Guides, Knowledge Base, FAQ’s etc..
What you need to bring:Professional degree or equivalent experience and 7 - 10 years related IT experience.Hands on experience, a minimum 5 years, in Operations and Support on Backup applications: Rubrik.Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, Cloud backup software etc., including log analysis.General knowledge of networking concepts and iSCSI protocol.Basic knowledge & understanding of different types of Rubrik Backup failures, resolving them in collaboration with Rubrik support.Understanding of engaging Rubrik support and escalation on Rubrik issues.
Knowledge and Skills:At least 05 years of Enterprise Backup (Rubrik preferred, Commvault, Data Protector) troubleshooting or Administration experienceNetwork fundamentalConcepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting.Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment.D2D and/or Physical Library Backup Products – StoreOnce, MSL Tape Libraries or equivalent.At least one Operating system3+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administrationMust have outstanding problem-solving skillsMust have good technical knowledge of vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably MSQL, Scripting Knowledge (Python, Perl…)Automation skills, Micro services architectureSaaS systems, managing apps on cloudsKnowledge and hands on experience on cloud deployments.Willingness to learn and adapt to the entire technology stackShould be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
