Change Management Consultant

1 week ago

Delhi, India eJAmerica Full time
Job Responsibilities:
Support clients in delivering change management interventions that enable the adoption of technology and digital transformation programs.
Act as an effective change management consultant, contributing to large-scale transformation projects as either a sole change practitioner or a leader of the change team.
Execute all stages of the change management lifecycle, including:
Change Strategy
Communication and Stakeholder Management
Change Impact Assessment
Business Readiness Planning
Training and Enablement
Collaborate with and motivate client stakeholders and Infosys team members to foster momentum and cultivate a high-performance culture.
Develop thought leadership and drive market points of view, contributing to business development activities such as RFP/RFI responses and proactive offer development.
Engage in practice-building activities, including knowledge management and training, to enhance organizational capability in change management.
Lead client workshops, facilitate discussions, and deliver impactful communications to senior stakeholders.
Participate in activities like AI literacy programs, consolidating AI capabilities, and coordinating enablement sessions for user personas.
Assist clients in adapting to the EU AI Act by integrating Responsible AI (RAI) practices and tools at the enterprise level.
Professionals We Are Looking For:
Smart, self-driven, and highly focused professionals with strong communication skills and intellectual curiosity.
Able to lead workshops, assume client-facing roles, and adapt to various working styles (onsite, hybrid, or remote).
Enthusiastic about contributing to the success of technology-enabled transformation initiatives and managing organizational change.
Minimum Qualifications:
Experience:
5+ years of hands-on experience implementing change management solutions across multiple technology-enabled programs.
Expertise in one or more change management areas:
Change Strategy
Communication Management
Business Readiness
Organizational Design
Training and Enablement
Key Knowledge and Skills:
Proven experience driving adoption of technology platforms and digital transformation initiatives.
Familiarity with Agile methods, Organizational Change Management (OCM) approaches, and deliverables.
Understanding of the EU AI Act, Responsible AI (RAI) practices, and enterprise-level AI enablement.
Experience consolidating AI capabilities, supporting material, and tooling into a single framework.
Strong global communication skills and experience working in a Global Delivery Model (GDM) —preferably in Western Europe or North America.
Interpersonal Skills:
Exceptional interpersonal, written, and verbal communication skills in English.
Ability to manage client and team relationships effectively.
Proficiency in creating and delivering high-impact communications to senior stakeholders.
Desired Skills:
Strong consulting background with exposure to change management in consulting firms.
Knowledge of emerging technologies like AI, Generative AI (Gen AI), and RAI enablement in organizations.
Experience organizing and coordinating activities such as Gen AI days, AI champion huddles, and RAI learning sessions.
Enthusiasm for engaging in Viva Engage posts and fostering AI literacy programs.
Domain Expertise:
Organization Change Management (OCM) —profiles with experience in managing organizational change are preferred.
Exclusions: ITIL and Business Transformation profiles are not suitable for this role.

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