Operations Support Sr Supervisor

2 weeks ago


Pune, Maharashtra, India Citigroup Full time
The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
+ Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
+ Analyze Operations information and make evaluative judgements to solve problems
+ Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
+ Identify hiring needs to ensure adequate staffing
+ Serve as a backup for manager, as needed
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Ability to manage teams.
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 8- 10 years of retail banking experience including at least one-year supervisory experience
+ Night shifts
+ Proficient in Microsoft Office
+ Proactive leadership and motivational skills
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
**Job Family Group:**
Operations - Core
------------------------------------------------------
**Job Family:**
Operations Support
------------------------------------------------------
**Time Type:**
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

  • Pune, Maharashtra, India Field Operations Full time

    Schindler India is a 100% owned subsidiary of Schindler Group, headquartered out of Mumbai. Our company operates with a strong focus on innovation, safety, and sustainability, ensuring respect both among colleagues and for the world around us.About the RoleThis is an exciting opportunity to join our Field Operations team as an Existing Installation...


  • Pune, Maharashtra, India Citigroup Full time

    The Fraud Operations Sr Supervisor provides operational service leadership and direction to a medium sized team Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services May contribute to the development of new techniques and procedures within area of expertise Strong communication and diplomacy skills are...


  • Pune, Maharashtra, India Citigroup Full time

    The Fraud Operations Sr Supervisor provides operational/service leadership and direction to a medium sized team). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques and procedures within area of expertise. Strong communication and diplomacy skills are...

  • Ops Sup Sr Supervisor

    2 weeks ago


    Pune, Maharashtra, India Citigroup Full time

    The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...


  • Pune, Maharashtra, India Otis Elevator Co. Full time

    Job DescriptionWe are seeking a highly skilled Service Operations Supervisor to join our team at Otis Elevator Co. This role is responsible for overseeing the daily operations of our elevator maintenance services, ensuring that our customers receive top-notch support and service.Key Responsibilities:Coordinate with employees and customers to resolve issues...

  • Operations Supervisor

    14 hours ago


    Pune, Maharashtra, India Harsco Environmental Full time

    Join Our TeamHarsco Environmental is committed to providing a positive work environment that fosters growth and development. As an Operations Supervisor, you will have the opportunity to work with a talented team of professionals who share your passion for innovation and sustainability.Role DescriptionThis is a key role within our organization, requiring...


  • Pune, Maharashtra, India DD Enterprises Full time

    About DD EnterprisesWe are seeking a highly skilled Production Supervisor to join our team at DD Enterprises. As a Production Supervisor, you will play a critical role in ensuring the smooth operation of our production facility.


  • Pune, Maharashtra, India Field Operations Full time

    Job DescriptionLocation: Pune, Maharashtra, IndiaJob ID: 80550We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, youll discover meaningful work that enhances quality of life for communities,...


  • Pune, Maharashtra, India DD Enterprises Full time

    Job SummaryWe are seeking an experienced Production Supervisor to join our team at DD Enterprises. As a Production Supervisor, you will be responsible for overseeing daily operations on the shop floor for Stainless Steel (SS) vessel and platform manufacturing.Main Responsibilities:Oversight of production activities to ensure compliance with safety, quality,...


  • Pune, Maharashtra, India Tek Leaders Inc Full time

    Job Title: Sr ServiceNow Admin and Sr DeveloperDuration: 6+ Months Contractlocation : Pune, MHQualificationsBachelors' degree and a minimum of 15 years of directly related experience withat least 10 years of experience in ServiceNow development and administration System integration experience using web services and other web-based technologies such as XML,...

  • Sr Manager

    1 week ago


    Pune, Maharashtra, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in PuneInterested candidates are requested to please provide email their resume atJOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations in a Global Digital BPM Contact...

  • Sr Manager

    3 days ago


    Pune, Maharashtra, India IGT Solutions Full time

    IGT Solutions Hiring for Sr Manager - Travel Operations in Pune Interested candidates are requested to please provide email their resume at varun.singhal@igtsolutions.comJOB DESCRIPTIONDesignation : Manager / Sr Manager - BPO Operations ( Travel/Airlines)IGT Solutions is looking for a Sr Manager - BPO Operations to lead multiple client business operations...

  • Sr Logistics Analyst

    3 weeks ago


    Pune, Maharashtra, India ecolab Full time

    Job Characteristics Manages various pricing payment and cost accounting requirements for multiple functions and sites Leads functional projects of high complexity Provides analysis forecast audit and reporting support to identify recommend and implement cost saving alternatives and process improvements for existing operations Supports new and...


  • Pune, Maharashtra, India Amazon Full time

    Job Summary">We're looking for a results-driven Logistics Team Supervisor to lead our transportation team. As a key member of our operations team, you'll be responsible for defining the transportation process from fulfillment centers to delivery stations.

  • Service Supervisor

    3 days ago


    Pune, Maharashtra, India Otis Elevator Co. Full time

    About Otis Elevator Co.Otis is a world-renowned leader in the elevator industry, moving billions of people daily and maintaining an extensive portfolio of customer units worldwide. As a diverse global team, we prioritize innovation and quality to meet our customers' diverse needs.Job SummaryWe are seeking a highly skilled Service Supervisor to join our team....


  • Pune, Maharashtra, India EXL IT service management Full time

    Job Overview:The Assistant Vice President will be responsible for managing a team of WFM Supervisors and Analysts to support Operations. The ideal candidate will have a strong background in workforce management and excellent leadership skills.Key Responsibilities:Responsible for Workforce Management & Service Delivery to Internal & External Customers.Manages...


  • Pune, Maharashtra, India Michelin Full time

    Job DescriptionSr Salesforce Developer- - - - - - - - - - - -KEY EXPECTED ACHIEVEMENTS Mastering Lean & Agile methods, quality and security (SecByD) rules and state of the art of DevOps practices: Functional and/or Technical specifications are created and challenged to cover the right level of business needs: The business needs are analyzed and converted...

  • Sr. Analyst

    5 days ago


    Pune, Maharashtra, India Credence HR Services Full time

    Role: Sr. Analyst - Fraud OperationsYears of experience: 5 - 8 YearsLocation: Pune (On-site)Shifts: USDesired Skills: Fraud/ Chargeback/ Investigations/ Disputes/ Transaction Monitoring/ Payments/ Card OperationsKey Responsibilities:- Monitor and analyze suspicious transactions to identify fraudulent activities.- Conduct in-depth investigations on fraud...

  • Sr Analyst, Fp&a

    4 weeks ago


    Pune, Maharashtra, India Evolent Health Full time

    Your Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered Our pursuit of this mission is the driving force that brings us to work each day We believe in embracing new ideas challenging ourselves and failing forward We respect and celebrate individual talents and team wins We...


  • Pune, Maharashtra, India Encore Events & Promotions Full time

    Positions: Sr.Client Service Manager & Sr.Business Development ManagerExperience: 5+ YearsEmployment Type: Full-timeLocation: PuneApply Now at:+91 9304015928Operations@encore-events.inAre you a go-getter with a passion for client servicing and business development?Do you thrive in the fast-paced world of events and promotions?Encore Events & Promotions is...