Operations Manager

2 weeks ago


Bengaluru, India Kuddle Full time
Kuddle, a well-funded pet-care startup headquartered in Bangalore and with two years of operations, seeks an Operations Manager. The ideal candidate should demonstrate proficiency in establishing and sustaining an efficient operational framework to cater to business requirements. They should be adept at multitasking and collaborating across various business units. Prior experience in relevant fields is preferred.

Responsibilities :•⁠ ⁠Supervise a team of 5-8 Team Leaders stationed across Bangalore.•⁠ ⁠Daily monitoring of all business transactions to ensure 100% service delivery.•⁠ ⁠Solving operational problems to be able to deliver top-notch customer experience•⁠ ⁠Instil discipline among partners (service providers) to uphold customer satisfaction.•⁠ ⁠Cultivate and manage relationships with partners to enhance retention.•⁠ ⁠Develop rosters for team leaders.

Qualifications:•⁠ ⁠3+ years of experience in managing high-frequency or hyperlocal operations.•⁠ ⁠Proficiency in Microsoft Office suite.•⁠ ⁠Strong organizational and communication aptitude.•⁠ ⁠Exceptional multitasking skills.•⁠ ⁠Comfortable collaborating with diverse business units.
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