Baggage Operations Manager to work in New Zealand Airport

4 weeks ago

india JobsPassport Full time
Job Description

As a Baggage Operations Manager at (Airport Name), you will be responsible for overseeing the efficient and safe handling of baggage throughout the airport terminal. Working closely with airport staff, airlines, and ground handling companies, you will ensure that baggage handling operations meet regulatory requirements, service standards, and customer expectations.

Key Responsibilities:

  • Baggage Handling Operations Management:

    • Supervise and coordinate all aspects of baggage handling operations, including check-in, sorting, loading, and transfer processes.
    • Ensure adherence to safety protocols, security regulations, and industry best practices in baggage handling operations.
    • Monitor and optimize baggage flow to minimize delays, mishandling, and lost luggage incidents.

  • Team Leadership and Training:

    • Lead and mentor a team of baggage handlers, supervisors, and support staff to achieve performance targets and service goals.
    • Provide training, guidance, and feedback to staff on baggage handling procedures, equipment operation, and customer service standards.

  • Equipment and Facility Management:

    • Oversee the maintenance and operation of baggage handling equipment, conveyor systems, and related infrastructure.
    • Coordinate with maintenance and engineering teams to ensure timely repairs, upgrades, and preventive maintenance of baggage handling facilities.

  • Customer Service and Communication:

    • Liaise with airlines, ground handling agents, and other airport stakeholders to address customer inquiries, complaints, and service requests related to baggage handling.
    • Maintain effective communication channels to provide real-time updates on baggage status, flight delays, and other relevant information to passengers and airline representatives.

  • Quality Assurance and Compliance:

    • Implement quality control measures and performance metrics to monitor and evaluate baggage handling processes and service levels.
    • Conduct regular audits, inspections, and safety checks to ensure compliance with regulatory requirements, industry standards, and company policies.

  • Emergency Response and Contingency Planning:

    • Develop and implement contingency plans and emergency procedures for handling baggage disruptions, flight cancellations, or other operational disruptions.
    • Coordinate with airport authorities, airlines, and emergency response teams to address incidents and minimize disruptions to baggage services.

Requirements Bachelor's degree in aviation management, logistics, or a related field (preferred).
Previous experience in airport operations, baggage handling, or logistics management.
Strong leadership and supervisory skills with the ability to motivate and inspire a diverse team.
Excellent organizational, problem-solving, and decision-making abilities in a fast-paced environment.
Knowledge of aviation regulations, safety standards, and industry best practices related to baggage handling operations.
Effective communication skills with the ability to interact professionally with diverse stakeholders, including passengers, airline representatives, and airport personnel.
Proficiency in computer systems and software applications used in baggage handling operations.
Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by airport operations.

Benefits Competitive salary commensurate with experience and qualifications.
Comprehensive benefits package, including health insurance, retirement plans, and vacation leave.
Opportunities for professional development and career advancement within the aviation industry.
Dynamic work environment with exposure to diverse cultures and international travel.
Contribution to the efficient and smooth operation of a major airport facility, enhancing the travel experience for passengers and airlines.

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