Deputy Manager_ELK

Job Description

Evaluate existing Elastic clusters, configuration parameters, indexing, search and query performance tuning, troubleshooting, security and administration. Performs day-to-day L2/L3 ELK support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, Designs, implements and configures Kibana visualizations as required. Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management.

Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs.

Who you are

* Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;

* Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;

* Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;

* Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;

* Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;

* Supports the end-to-end projects that improve customer and employee satisfaction;

* Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;

* Maintains relations with internal and external partners;

* Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

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