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Business Excellence Manager
2 months ago
DEPARTMENT: Service GRADE: M2/ M3 & SM1
REPORTS TO: Capability development & sales academy head LOCATION: Head office
EXPERIENCE: 8 to 15 year COMPANY: Hindware ltd
Objective:-
Responsible to contribute to the achievement of sales targets by supporting Head of sales and sales representatives, coordinating sales activities. The sales Operations Lead responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.
Roll required to be centrally based at head office.
Co-create and be an implementation partner in design of all modules/playbooks
Lead micro market mapping exercise for the region
Develop the plan for retailer and distributor expansion and extraction drive
Develop and execute the plumber module in the region
Design, in collaboration with SH/CH, the journey cycle plan for all TM/RSO
Rapid Prototyping of all digital and analytic tools
Train and test usage of key digital tools like SFA App, DMS, Plumber App, Dealer App
Drive adoption and usage of Power BI dashboards tracking project KPIs
Create, if required, and publish relevant dashboards for the region in collaboration with SH/CH
Be the Analytic brain for the region – be the custodian of data backed and impact driven analysis
Set up cascaded governance structure for the region
Build cadence and agenda for reviews across sales hierarchy in the region
Create and update action log for each review and ensure adherence to action items in the log
On ground coaching and capability building
Co-create with SH/CH the resource planning for the region for the year
Frontline incentive management - training, dashboard and debottleneck issues
Field and forum workshops with frontline team to train all modules and ensure execution excellence
Drive adoption and usage of all digital tools - SFA App, Plumber App, Dealer App etc.
Issue resolution - lead debottlenecking any hurdles faced during effective execution of modules
Performance monitoring of KPIs for all projects as per the established cadence
Be the source of market intelligence to review and revise the playbooks/modules and/or create new modules/playbooks
Ensure adherence to conduct of project wise war rooms, huddle calls for respective regions
Ensure execution excellence in all modules
