Council Tax Officer

3 weeks ago


india CRA GROUP LIMITED Full time
Job Description

3 months contract with a North London based Local Authority

Job Summary:

·         We have an exciting opportunity for a Council Tax Officer to join our Council Tax team within the Income & Debt department at Enfield Council.

Key Duties/Accountabilities:

·         The successful candidate will work as part of a fast-paced team and be responsible for the administration of Council Tax accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively.

·         They will process moves in, out, and within the authority, deal with applications for reliefs and exemptions and make payment arrangements with customers. 

·         The role requires the skills to effectively respond to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection and recover debt.

·         Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. 

·         Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks. 

Essential Experience Required:

·         A knowledge of Civica Open Revenues systems would be preferable.

·         We are looking for someone with recent relevant Council Tax experience as an essential requirement.

·         You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills.

·         You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection.

Additional information to note:

·         This position is subject to a DBS check.

·         This is a full-time role with core hours between 8:30am to 4:30pm.

·         Successful candidates will be required to work remotely, subject to change.

·         Placement will initially be for a period of three months, to be reviewed.

The closing date for this position is Tuesday 30/04/2024.

 

 




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