System Analyst
3 weeks ago
Location: Mumbai
Total Experience: 5+ Years
Domain: Insurance and/or Finance (Preferred)
Qualification: BSc/MSc/MCS/BE: IT or Computer Science
Key Responsibilities:- Create Managed Services reports for clients detailing tasks completed at month-end, monthly, and year-end.
- Design and restore databases as required.
- Import data as needed.
- Provide audit support during system audits, ensuring necessary information is available.
- Supply data extracts/exports as requested.
- Perform sanity checks and manual testing on client databases to ensure scheduled tasks do not fail.
- Create daily debit order files for submission on behalf of the client.
- Report collection files back to clients.
- Troubleshoot and resolve environment/process issues related to managed services, including root cause analysis, escalation, resolution, documentation updates, and reporting.
- Ensure continuous delivery of managed services to clients without impacting their business continuity and service delivery to their clients.
- Identify areas for improvement and optimize managed services delivery for supported clients.
- Strong understanding of Excel, Databases (MS SQL Server / Oracle), and IT service management frameworks such as ITIL.
- Proven experience with MS SQL Server and Excel.
- Experience with cloud-based technologies and managed services platforms.
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