System Administrator

1 week ago

bangalore, India ITC Infotech Full time

Technical Skills: Mandatory: Install & Configure laptops (HP models G7, G8, G10) , Pc’s, Basic Networking, understanding of switches & routers, Win 10/11 OSD & troubleshooting. Nice to have: MAC installs & troubleshooting, Video Conferencing (Yealink), Network Printers, MECM basics, ServiceNOW, Digital Media Players (Scala). Microsoft certifications, ITIL framework Roles and Responsibilities: Operational Support (1st Line/2nd Line): Actively participate in desktop/laptop support operations and report on tasks/activities. Provide Level 1/2 technical support for all Windows-based (Win10/Win11) or MAC client machines. Record all actions in detail using the incident management tool and methodology. Responsible for software installation & troubleshooting (Local & Remote) of desktops & laptops through service requests. Manage hardware stock and inventory using in-house developed tools. Handle deployment of software(s) using SCCM. Conduct bulk rollouts across the organization. Create new virtual PCs using VMWare vSphere 6.x / 7.x. Configure in-house telephony applications. Coordinate with other technical teams for incident resolution. Propose changes to the knowledge base / documentation (Technical/Functional). Provide weekly support during business hours (Ombuds as per Colruyt terminology) as per the team roster throughout the year. Solve issues, drive enhancements, and improve support for all IT-related functions: operational support, application support, and service delivery. Preferred Knowledge and Skills: PC Hardware and troubleshooting knowledge. Basic networking knowledge. Microsoft certification on Win10/11 operating system, or MAC (Optional). Knowledge of ITIL framework (Optional). Expectations: A professional who believes in organizational values such as respect towards individuals, teamwork, readiness to serve, cost/benefit mindset, efficiency with simplicity, and open communication while respecting privacy/confidentiality. Work from Office in Hyderabad location. Ability to work in a complex environment with flexibility to adapt to changing conditions. Good communication skills (verbal, non-verbal, written) in English. Self-driven, proactive, quick learner with a strong sense of ownership. Social and able to build professional relationships with people at all levels. Customer-friendly yet assertive (e.g., critical in non-standard requests). Proficient in creating and maintaining data in Microsoft Word and Excel. Experience and Qualifications: To 5 years of relevant and recent experience in Windows System administration (Win10/Win11/MAC). Diploma/Graduation/Engineering Degree from a reputed institute.

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