Manager-ltl freight billing

Manager — LTL Freight Billing & Automation Location: Remote (India) Shift: Full-time | Strong overlap with U. S. Eastern Time Experience: 7-12 years Role Mission Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction. What “Great” Looks Like You’ve run LTL back-office/billing or logistics PMO operations for U. S. shippers, carriers, or 3 PLs. You’re fluent in LTL exceptions and accessorials (reweigh/reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (Rate Ware, Czar Lite, Carrier Connect) and a modern TMS. Key Impact Areas 1. Pre-Sales Solutioning • Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan. • Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable. 2. Transition & Implementation • Stand up full LTL workflows: intake → validation → rating → exception handling → invoice audit/reconciliation → client reporting. • Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions. 3. Delivery & Continuous Improvement • Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction. • Build operational dashboards and playbooks that function as “the client’s billing department.” 4. Client Success & Growth • Conduct QBRs to demonstrate cost-to-serve and value capture. • Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows. Must-Have Expertise LTL Domain Mastery • Deep understanding of accessorials & exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments. • Knowledge of NMFC classification, density logic, and Class IT+ 2025 updates. • Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling. Technical Tools • Hands-on with SMC³ (Rate Ware, Czar Lite, Carrier Connect) and major TMS platforms (Mc Leod, Mercury Gate, OTM, Blue Yonder, Manhattan). Experience • 7+ years in freight/logistics (minimum 3 years in PM/Client Manager role). • Prior experience in BPO/Shared Services or carrier/3 PL operations is strongly preferred. • Executive-level English communication skills — confident in presenting to U. S. clients. Nice-to-Haves • Work history with leading LTL carriers or 3 PLs (ODFL, XPO, Estes, Saia, Fed Ex Freight, R+L, PITT OHIO). • Exposure to freight audit/payment processes. • Working knowledge of Python/SQL, RPA, and dashboard design. KPIs You’ll Own • First-Pass Invoice Accuracy (FPY): ≥ 98% on EDI 210 reconciliation. • Exception Rate: ↓ 30–50% in 90 days (reweigh/reclass/accessorial disputes). • Cycle Time: Continuous reduction; higher auto-rating hit rate via SMC³. • Client NPS: ≥ +40 | Account Growth: ≥ 10% Yo Y expansion. • SLA Attainment: Timely responses, backlog control, and exception aging targets met. Qualifications • Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred). • Proven leadership managing remote, client-facing teams for U. S. shippers/carriers. • Hands-on with EDI transaction sets (204/210/214/990/997-999) and SMC³ + major TMS. Why ARDEM Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.