Windows Engineer L1

3 weeks ago


Kochi, India CONNECTING 2 WORK Full time
Job Description

Position: Windows Administrator – Level 1(Managed Services)Purpose of Role:To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.Key activities of the role include:Administration of Windows Server Assessments and Backup MonitoringMaintaining KMDB for clientExecution of maintenance items out of hours (Patching)Out Of Hours server reboots & checksBest Practice Customer Env. AssessmentSchedule Server Assessments and review of Event Log (for MS like CS)Print server managementUser and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights)Vendor Management (hardware and Software vendors – HP ,Dell, MS, VM, Citrix and others)Endpoint Antivirus management and updatesOn premises backup alert management and monitoringChange managementMitigation for penetration testingPreparing reportsExperience:2 to 6 yrs. of experiencein Windows Server Administration / System Administration / Wintel Administration / IT Technical Support role for international clients, preferably in MS IT provider / IT Companies.Key Competencies:Demonstrable Industry based technical aptitude (e.g. Microsoft, Citrix, HP)Industry based certificationsTertiary qualificationsAdvanced Industry based certificationsITIL Service Management Foundation accreditationIndustry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP)Troubleshooting SCOM and SCCM agentsEssential Skills:Windows Server 2012/2016, DNS, DHCP, Group PolicyActive Directory 2008 and aboveVmware / Virtualization (Hyper – V)MS Exchange,O365, FSMO RolesDesired Skills:Skills in the following technologiesExperience in Intune ManagementMS AzureServiceNow – Ticketing ToolMicrosoft Intune ManagementBackup and Storage Platforms (ANY)MCSE or MCITP Windows Server 2012 or higher
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