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Help Desk Representative

2 months ago


Delhi, India RapidBrains Full time
Job Title: Help Desk AgentLocation: RemoteContract Duration: 6 Months+

Job DescriptionAre you a problem-solver with a passion for customer service? Join our team, as a Helpdesk Agent and be an essential part of delivering outstanding streaming experiences. Assist the Product Support Coordinator in managing the helpdesk, ensuring that our customers have a seamless and enjoyable experience with our platform. We are looking for an enthusiastic individual who is eager to contribute to our dynamic team and grow within the company.

ResponsibilitiesAssist in the daily operations of the helpdesk, providing first-line support to customers.Address customer inquiries and resolve issues promptly and efficiently.Collaborate with the helpdesk team during live stream productions to ensure smooth operations.Maintain accurate records of customer interactions and support activities.Provide feedback to the Product Support Coordinator to enhance the helpdesk service.Escalate complex issues to third-line support as needed.

Skills and ExperienceMinimum of 1 year of experience in a customer service related environment.Excellent communication skills, both written and verbal, in English and preferable Spanish. Any other languages are a major plus.Strong problem-solving abilities and a customer-centric approach.Ability to learn, understand, and explain technical concepts to non-technical users.Familiar with helpdesk tools such as Freshworks/Freshdesk/Freshchat or similar.Strong organizational skills and attention to detail.A definite plus: A background in music/streaming media. But don’t hesitate to apply if you’re from a different verticalThe Successful CandidateA great communicator, comfortable in both written and verbal communication.Entrepreneurial, resourceful, and creative.Strong organizational and decision-making skills.Driven and ambitious with a strong work ethic.Positive attitude in a fast-paced environment and pride in delivering exceptional service.Willingness to work flexible hours, including evenings and weekends, to support live shows.