ITSM Manager
7 days ago
Job Title: ITSM ManagerLocation: CoimbatoreExperience: 5+ yearsEmployment Type: Full-timePreference: Early joiners preferredKey Responsibilities:- Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management.- Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best practices.- Monitor and improve service delivery performance, ensuring adherence to SLAs and KPIs.- Coordinate with cross-functional teams to ensure smooth service operations and timely issue resolution.- Conduct root cause analysis (RCA) for recurring incidents and implement preventive actions.- Develop and maintain process documentation, SOPs, and dashboards for service performance tracking.- Collaborate with IT leadership to identify automation opportunities and enhance service efficiency.- Manage stakeholder communication, governance reporting, and service review meetings.Required Skills & Experience:- Minimum 5 years of experience in IT Service Management or related functions.- Strong understanding of ITIL processes, service delivery models, and IT operations management.- Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.- Proven ability to lead teams, manage multiple priorities, and deliver within agreed timelines.- Excellent analytical, communication, and stakeholder management skills.Qualifications:- Bachelor’s degree in Information Technology, Computer Science, or a related field.- ITIL v3/v4 certification is mandatory; additional certifications in ServiceNow or Project Management (PMP/PRINCE2) will be an advantage.
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ITSM Manager
1 week ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM ManagerLocation: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferredKey Responsibilities:Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management.Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best...
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ITSM Manager
1 week ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM ManagerLocation: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferredKey Responsibilities:Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management.Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best...
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ITSM Manager
1 week ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM ManagerLocation: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferredKey Responsibilities:Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management.Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best...
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ITSM Manager
1 week ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: - Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management. - Drive implementation and continuous improvement of ITSM frameworks aligned with...
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ITSM Manager
7 days ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management . Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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ITSM Manager
7 days ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management . Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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ITSM Manager
7 days ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management . Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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ITSM Manager
7 days ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM ManagerLocation: CoimbatoreExperience: 5+ yearsEmployment Type: Full-timePreference: Early joiners preferredKey Responsibilities:- Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management.- Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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Itsm manager
5 days ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management . Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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Itsm manager
6 days ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management . Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
