Customer Support Agent for a Company based in Australia

4 weeks ago


Delhi, India Virtual Coworker Full time
Job Description· Provide first-class technical support to clients via phone, email, chat, and remote

assistance.· Troubleshoot and resolve technical issues related to our products/services in a timely and efficient manner.· Collaborate with cross-functional teams to escalate and resolve complex technical issues.· Document support cases, including the steps taken to resolve issues, in our CRM system.· Assist with product testing, bug reporting, and quality assurance efforts.· Deliver product training and knowledge transfer sessions to clients as needed.· Continuously update knowledge base articles and support documentation to ensure accuracy and relevance.· Identify opportunities for process improvement and contribute to the development of best practices within the support team.· Identify trends or patterns in customer inquiries and provide insights to help improve product usability and customer satisfaction.·

Stay up-to-date on product features, updates, and best practices to effectively support customers and address their needs.Requirements· Previous experience in a technical support role, preferably in a customer-facing environment. · Strong troubleshooting skills and the ability to diagnose and resolve technical issues independently. · Excellent communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences. · Proficiency in using Zendesk or similar customer support ticketing systems. · Proven ability to work well under pressure and prioritize tasks in a fast-paced environment.

  • Delhi, India Language Recruiters Full time

    Job DescriptionJoin a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as theFrench...


  • Delhi, India Figureout Enterprises Full time

    **Responsibilities**: Provide accurate and comprehensive information to customers to help them resolve their inquiries and issues. Troubleshoot technical issues with customers and work collaboratively with other departments to provide effective solutions. Keep accurate records of customer interactions and transactions using our customer service...

  • Sales Agent

    5 days ago


    new delhi, India CL Technologies Pvt. Ltd. Full time

    Company Details: -We are a SaaS based travel technology platform whose mission is to power the success of travel agents, in particular relatively smaller ones.Tourwiz is a company which is a joint venture between Travelcarma which is a comprehensive travel software company catering to the larger travel universe globally (agents, suppliers, airlines, online...


  • Okhla, Delhi, Delhi, India go4WorldBusiness.com Full time

    **About the role**: Customer Support is the single most important function at go4WorldBusiness. We pride ourselves as being one of the most customer centric companies in our domain and go to any length to ensure we have nothing but happy customers. We have a vibrant and dynamic team of Support Agents who work round the clock to answer customer queries and...


  • Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Company Secretary

    1 week ago


    delhi, India Centre for Technology, Finance & Entrepreneurship (CTFE) Full time

    About UsAt the Centre for Technology, Finance & Entrepreneurship (CTFE), we are committed to empowering students and professionals by bridging the gap between academic knowledge and the real-world demands of the job market. Led by alumni from London School of Economics UK, Goldman Sachs, JP Morgan and KPMG with work experience across UK, India, South-East...


  • delhi, India A.A International Travels Full time

    Company DescriptionOur travel booking company, based in Mumbai, India, has over 100 years of combined experience in the industry and caters to both corporate and leisure travelers. We offer a wide range of services, including corporate travel bookings, leisure travel bookings, visa and passport assistance, and 24/7 customer support. Our team of experienced...


  • delhi, India OpenRoads Full time

    Company DescriptionOpenRoads Rally specialises in organising motorcycle adventure events that bring together individuals and motorcycle brands. We are a small team based in Melbourne, Australia delivering events on the east coast of Australia.Role DescriptionThis is a full-time remote role for a Social Media Marketer. You will be responsible for managing and...


  • Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionUnderstanding the non-functional requirementsAble to develop Test Plans, TCRindependently.Design and Development of Test scriptsWell Versed in Microfocus Load Runner-not limited to Web/WS but also in other Protocols-Java, Citrix, MQ, Oracle etc.JMeter Experience desired.Experience at least in one of Monitoring tools - App Dynamics or Splunk...

  • CRM Architect

    4 weeks ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJob Description:·Overall 8-10+ years’ experience in implementing large packaged MS CRM applications·Extensive knowledge and experience in architecting, developing, implementing and integrating business solutions built with Microsoft Dynamics CRM·Must have 10+ years hands-on Microsoft Dynamics CRM&design and development experience,...


  • delhi, India Kaplan Full time

    In Australia, Kaplan works with The University of Adelaide, The University of Newcastle and Murdoch University. Our partner university in New Zealand is Massey University, which is ranked in the top 250 universities in the world.In addition to Pathway’s recruitment, Kaplan also manages agent channel enrolments into all Undergraduate and Postgraduate...

  • AWS DevOps Engineer

    2 weeks ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJob Description:DevOps, Jenkins, Kubernetes,AWS Cloud skills, Agile process.Good communication skills.Proactively connect with clients on solution design.Should face client on daily and update as per the requirements.About XPT:• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software services company catering to a vast variety of...

  • .Net Developer

    2 weeks ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionNeed Australian Citizens with Baseline Security Clearance (NV1 is preferred not essentially required)∙ Key Responsibilities: 1: The candidate should have a minimum 7+ years of experience in Software development. He/She should be an independent contributor. 2: Work closely with client and team and understanding the requirement, design,...

  • Java Developer

    2 weeks ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionExpertise in following technologies•Java•API•Spring Boot•Micro Services•RESTful web services•Swagger•Good communication skills are mandatoryAbout XPT:• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software services company catering to a vast variety of clients across Australia in Banking, Insurance, Telecom,...

  • Automation testing

    4 days ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJob Description:End to end test manager with 10+ years of experience in banking and payments domain.Well verse with agile methodologies and IAT(Integrated Acceptance/Agile Testing) approached.Experience in automation testing through selenium.Should have hands on experience in estimation of cost and effort.Desired skills:Banking domain,...

  • Java Developer

    3 days ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionExpertise in following technologies•Java•API•Spring Boot•Micro Services•RESTful web services•Swagger•Good communication skills are mandatoryAbout XPT:• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software services company catering to a vast variety of clients across Australia in Banking, Insurance, Telecom,...

  • Performance Tester

    1 hour ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJob Description:·Understanding the non-functional requirements·Able to develop Test Plans, TCRindependently.·Design and Development of Test scripts·Well Versed in Microfocus Load Runner-not limited to Web/WS but also in other Protocols-Java, Citrix, MQ, Oracle etc.·JMeter Experience desired.·Experience at least in one of Monitoring tools...

  • Project Engineer

    6 days ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJOB DESCRIPTION:-Strong experience required in mining domain (5+ years).Responsible for the day-to-day operations of the Project, including project scheduling.Leading project deliverables in alignment with client processes and frameworks.Engagement with key stakeholder and vendors.Prior FMS and LTE experience is recommended.Work may involve...

  • DevOps Engineer

    2 weeks ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJob Description:·Terraform development and design skill with high level proficiency.·Confluent Kafka competency – Medium proficiency·General Kafka integration with AWS and Kafka clients like confluent ,etc – Medium proficiency·AWS – Glue S3 , DynamoDB and Iceberg – High proficiency·AWS security and networking - Medium...

  • MSBI Engineer

    1 week ago


    Delhi, India XPT Software Australia Pty Ltd Full time

    Job DescriptionJob Description:Experience on MSBI SSSI, MS SQL Server2-3 years exp on Control M SchedulerStrong hands on experience in writing complex SQL code for business requirementsExp Data Modeling for the requirementsExp in implementing all SSIS featuresStrong communication skillsHands on Exp in working directly with client, managing stakeholders,...