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Guest Service Associate

4 months ago

chennai, India AccorHotel Full time
Job Description

This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.                  

Primary Responsibilities

 

Operation

 

  • Attend daily briefings and takes on daily assigned tasks

 

  • Understand the difference in guest levels (VIPs) and Room Categories

 

 

 

  • Clean and maintain areas of responsibility according to standards and procedures

 

  • Replenish guest supplies and ensure that guests requests are promptly attended to

 

  • Report damage or malfunction in hotel rooms/areas to Supervisor

 

  • Maintain equipment in a proper state of cleanliness

 

  • Maintain a section room report as well as a daily productivity report

 

  • Reports lost and found articles to the housekeeping office immediately

 

  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

 

  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

 

  • Record room status in allocated section accurately

 

  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

 

Other Responsibilities

 

  • Be well versed in hotel fire & life safety/emergency procedures

 

  • Attend all briefings, meetings and trainings as assigned by management

 

  • Maintain a high standard of personal appearance and hygiene at all times

 

  • Perform other reasonable duties assigned by the assigned by the Management

 

  • Establish and maintain effective employee working relationships

him/


Qualifications
  • Primary school education
  • Good oral proficiency in English language
  • No experience is required, training will be provided

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus