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15h Left: Sr Quality Consultant@Noida

4 months ago

Delhi, India Tech Mahindra Full time
JD for SR Quality consultant

Experience: 8 to10 yrs,

Location: Noida UP

Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred

Must skills: Must have ITIL Experience, ITIL 4 is added Advantage.

Network Service Operations experience should be added advantage.

Domain Experience: Refer DA cluster & details shared for respective team domain experience requirement (e.g.: BFSI Banking/Insurance, NS Network services, IES/TES Engineering services) Implementation and quality aspects for in one or more ERP implementation, Data Analytics, AI/ML, Meta, Cloud and Infra services, SFDC, D365 etc Handling large deals quality and process performance

Education Qualification: Bachelors in Electronics / Telecommunication (desired) / B.E (Any Specialization) / Master¿s in computer applications (MCA)

Skill requirement:

- Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing, ERP implementation, Next Generation applications and technologies ( like, SAP, ORACLE, AI/ML, SFDC, Cloud Infra etc)- Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred- Customer facing/interaction and communication wrt account level quality performance- Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts- Experience in Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc- Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis ¿ Good Interpersonal, Written and Spoken Communication Skills- Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement Role:- Partner with account delivery to achieve Contractual compliance, product/process quality, Process and product performance, KPI/SLAs- leading to customer delight.- Raise early warnings risks/issues to leadership- Focus on estimation, planning, monitoring and governance; performance monitoring wrt bid v/s did, productivity, KPI/SLA performance,- Enable deployment of Value register- Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc- Weekly monitoring of various health reports. collection and review of identified metrics.- Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders¿ expectations- Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction- Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio- Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments- Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting- Enabling the effective closure of internal / external assessment / audit findings by delivery teams- Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture- Identifying and facilitating Continuous Improvements including Automation Opportunities- Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios- Weekly monitoring of various health reports. collection and review of identified metrics.- Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management