Senior Engineer- IT Operations

1 month ago

bangalore, India Baker Hughes Full time

Do you enjoy taking ownership of projects to ensure success?

Are you passionate about being part of a successful team?

Be part of a successful team

A leader in the oilfield services industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and shareholders.
 

Partner with the best

As a Senior Engineer- IT Operations, you will be responsible for:

·Establishing and maintaining standards for the operation and administration of SAP Applications, including partnering with established managed services providers already on contract.

·Working with Vendors to monitor SLAs and conducting MBRs and ensuring service excellence.

·Coordinating efforts across other non-SAP applications to support IT process on operations.

·Developing a framework and manage support the migration of projects from hyper care to AMS support post go-live.

·Establishing processes and procedures/policies for the Application Support team to ensure consistent monitoring of production environment and operations, communications, and compliance with processes and artifacts for IT Service Management Processing (ITSM) with particular emphasis on Incident Management and Problem Management and the Systems Development Life Cycle (SDLC), with particular emphasis on Business Requirements, Functional Requirements, and Business Acceptance Testing artifacts.

·Supporting work relative to compliance with all IS processes (e.g., Incident Reporting, Root Cause Analyses, Change & Release Management, SDLC, Time Reporting, etc.)

·Providing day-to-day operational oversight to the applications support teams.

·Coordinating with other IT functions (SAP Basis, SAP Security, Infrastructure, etc.) to perform analysis and issue resolution.

·Ensuring company standard practices and procedures are followed in connection with all Information Technology department functions.

·Monitoring ticketing system and following up with assigned personnel to ensure timely resolution of problems and resolve any escalation issues that may arise.

·Making recommendations to improve support process efficiencies.

·Ensuring that effective collaboration and communication takes place across the support team.

·Arranging priorities as necessary to perform tasks

·Bringing best practices for SLA management, Service Operational Metrics, Change, and Release Management.


Fuel your passion
 

To be successful in this role you will:

·Have Masters degree or bachelors degree with 5 years of experience in computer science, Information Systems, or a related study, is required.

·Have 5+ years of SAP Operations or related experience in L1/2/3 support

·Have strong vendor management experience with the ability to set SLAs and ability to track and monitor service operational metrics is desired.

·Have the ability to coordinate across multiple teams to resolve issues to closure.

·Have demonstrated ability to oversee multiple concurrent deliverables of team/SME, developed internal/external relationships, and established cross-team partnerships.

·Have good understanding of SAP solutions.

·Have experience in managing multiple priorities to maintain a balance between day-to-day operations and projects. 


Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 

·Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.


Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

·Contemporary work-life balance policies and wellbeing activities

·Comprehensive private medical care options

·Safety net of life insurance and disability programs

·Tailored financial programs

·Additional elected or voluntary benefits

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