NAGRA | Information Technology Network Engineer
1 week ago
NAGRAVISION is the media and entertainment division of the Kudelski Group. It develops market smart technology solutions designed to help customers adapt and thrive in today’s digital economy. Focused on enabling customers to create, protect and monetize their content, the NAGRAVISION teams help global service providers deliver meaningful entertainment choices.
Responsibilities:
Monitor the IT Network infrastructure and the ticket queues and provide adequate incidents response to ensure the availability and continuity of network services in accordance with our contractual commitments (SLA)
Troubleshoot IT network problems and apply fixes that will preserve the long-term stability of the infrastructure.
Raise and if necessary, escalate incident or problems to carriers and vendors where required.
Handle configuration request in compliance with SLAs, quality requirements and ITIL processes in place.
Proactively monitor the network infrastructure and report issues that may jeopardize the optimum performance of the business applications.
Work with peers to develop new network architectures, concept definition and deployment, for external or internal needs.
Document each action as requested to ensure proper follow up and review of the cases by peers (Ticket logs, configuration descriptions …).
Create and maintain the technical documentation related environments / configurations / processes.
Develop and maintain life cycle management and strategy for cost effective asset management
Requirements / Profile:
Minimum 5 years of experience as a network support Engineer
Cisco Certification (CCNP preferred CCNA is required)/PCNSE
Hands on knowledge of the following technologies on Cisco equipment:
Switching: VLAN, STP, NAC, VSS, vPC, Fabric Path
Routing: OSPF, BGP/MP-BGP, Multicast, IPv4/IPv6 protocols
VPN: IPSEC, L2VPN, SSL VPN, DMVPN, AnyConnect
Wireless & Security
Hands on experience with Cisco products: Catalyst and Nexus switches, ISR/ASR routers, Access points, Wireless controllers, ISE server, ACS sever
Hands one experience with firewalls: Palo Alto, ASA, WAF
Hands on experience of network monitoring systems
Familiar with ticketing systems (service-now)
ITIL Foundations (V3 preferred) is an asset
Used to work in international environment with multi-site IT infrastructure
Good knowledge of Microsoft environment: Active Directory, DNS, DHCP
Experience of Windows and Linux servers is a serious asset
Practical knowledge and experience working with Cloud Infrastructure (AWS/AZURE)
Familiarity with CI/CD principles, DevOps technologies, and at least one scripting language is highly desired
Fluent in English (written, spoken)
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