Technical Account Manager, ES

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we "Work Hard, Have Fun and Make History."

As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud.

We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.

As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits.

We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

• Learn and use new Cloud technologies.
• Interact with leading technologists around the world.
• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
• Write tutorials, how-to videos, and other technical articles for the customer community.
• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
• Drive projects that improve support-related processes and our customers' technical support experience.
• Assist in Design/Architecture of AWS and Hybrid cloud solutions.
• Help Enterprises define IT and business processes that work well with cloud deployments.
• Be available outside of business hours to help coordinate the handling of urgent issues as needed.

A day in the life
As a TAM, you'll start your day reviewing operational metrics and service health for your strategic enterprise customers. You might lead a morning technical deep-dive session with a customer's engineering team, helping them optimize their cloud architecture. By midday, you could be collaborating with AWS service teams to resolve a complex migration challenge or providing proactive recommendations for cost optimization. Afternoons often involve strategic planning sessions, where you'll help customers align their technical roadmap with business objectives. You'll also participate in architecture reviews, incident post-mortems, and best-practice workshops. Throughout the day, you'll leverage your technical expertise to provide timely solutions, whether it's improving security posture, enhancing operational excellence, or architecting for scale. While most work happens during business hours, you'll occasionally support critical situations outside regular hours, ensuring your customers' mission-critical workloads run smoothly

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

• Bachelor's Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
• 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
• External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
• Ability to manage multiple tasks and projects in a fast-moving environment.
• Be mobile and travel to client locations as needed.

• Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS Cloud services and/or other Cloud offerings.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.