ServiceNow Developer

3 weeks ago

Hyderabad, India Thryve Digital Health LLP Full time

Role - ServiceNow Senior Developer (ITSM)

Experience- 9-13 YRS

Job location - Hyderabad/ Chennai

Shift- 3pm-12am

We are seeking a highly skilled ServiceNow Sr. Developer to lead the design, development, and implementation of ServiceNow solutions within our organization. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.

Responsibilities:

  • Lead the architecture and design of ServiceNow solutions based on business requirements.
  • Collaborate with stakeholders to understand and document business processes, requirements, and objectives.
  • Provide expertise in configuring and customizing the ServiceNow platform to meet organizational needs.
  • Design technical solutions in various modules of ServiceNow ITSM and ITOM
  • Develop using Predictive Intelligence for the auto routing tickets
  • Perform routine system administration tasks, including user management, access control, and data maintenance.
  • Implement and manage integrations between ServiceNow and other third-party applications.
  • Collaborate with the technical team to plan and execute ServiceNow upgrades.
  • Develop and implement ServiceNow modules, workflows, and integrations with other systems.
  • Conduct thorough testing of ServiceNow configurations to ensure accuracy and functionality.
  • Stay current with ServiceNow releases and new features, providing recommendations for adoption where applicable.
  • Provide technical guidance and mentorship to ServiceNow developers and administrators.
  • Troubleshoot and resolve issues related to ServiceNow configurations and integrations.
  • Assist in the development and delivery of end-user training programs.
  • Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a ServiceNow Sr. Developer/Solution Architect for 10 to 14 years with multiple successful implementations.
  • In-depth knowledge of ITSM processes and best practices.
  • Strong understanding of ServiceNow platform capabilities and modules.
  • Experience with scripting languages such as JavaScript.
  • Ability to design and implement integrations with third-party systems.
  • Excellent communication and interpersonal skills.
  • ServiceNow certifications (e.g., Certified Implementation Specialist) preferred
  • Strong problem-solving and analytical skills.

Preferred Skills:

  • ServiceNow administration and development.
  • Predictive Intelligence/ Gen AI
  • Mobile Application/Virtual Agent
  • Experience with ServiceNow ITSM modules.
  • Scripting languages such as JavaScript.
  • ITIL best practices.
  • Integration with third-party tools.
  • Strong analytical and troubleshooting skills.

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