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Relationship Manager_Goa Full-Time

5 months ago

Delhi, India HyreFox Consultants Full time
“At OYO, we seekdynamic individuals with a strong customer-focus to help us become themost-loved hotel brand in the world” Key.”

OYO, also known as Oyo Homes & Hotels, is anIndian hotel chain. It is the world's third-largest and fastest-growinghospitality chain of leased and franchised hotels, homes and living spaces.Founded in 2013 by , OYO initiallyconsisted mainly of budget hotels. Over a span of six years, the startupexpanded globally with thousands of , and millions ofrooms in hundreds of cities in India, Malaysia, UAE, Nepal, China,Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia,Vietnam, and the United States.

JobObjective & Key Result AreasBuild healthyrelationship with hotel ownersDeliver good hotelowner and customer experienceAct as a point ofcontact for hotel owners for operations support & escalationsHelp hotel owners tomanage their portfolio network, improve revenue performance, solve issues,retain them, drive customer experienceHandle hotel owner and customer escalationsKey Performance IndicatorsEnsuring occupancy (URNs) month onmonthPay at Hotel (PAH) realizationEnsuring daily availability of Sellable rooms (DSRN)Experience• 2+ years of relevant experience in operations handling, key accounts handlingAnalytical Skills.Prior experience in managing cross-functional operations and customer escalationDemonstrate high ethical values.

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