Private Bank: Client Communications

4 weeks ago

mumbai, India JPMorgan Chase & Co. Full time

JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.

Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Team Description

As a successful candidate you will join the team in India providing coverage for the International Private Bank Marketing & Communications team and be responsible for the project management, processing and delivery of regulatory, contractual, tax, change management and ad-hoc client communications on behalf of the International Private Bank. This includes coordinating and project managing communication projects across multiple platforms in EMEA and APAC. 

This is a compelling opportunity for a strong project manager to help shape the client experience, manage multiple client communication projects, and make recommendations to improve the process for internal partners and continually improve our governance framework. 

You must work effectively in a fast-paced environment, as this role requires close collaboration with multiple teams including legal, compliance, and other business functions.

Job Responsibilities:

Manage the processing of monthly mass mailings and statement inserts in the Client Communications application Manage translations on behalf of the IPB Client Communication Team Manage documentation to be included in IPB Communications with stakeholders & Creative Solutions Team Maintain and upload all projects to SharePoint. Work with stakeholders within technology to continually improve processes Obtain and archive all appropriate sign-offs from the business, legal and compliance Oversight of quality control procedures of all communications and data and sign off on final mailing components Administration of progress to IPB Client Communications team and relevant stakeholders to ensure project deadlines are being met Maintenance of intranet site for IPB Client Communications to share with stakeholders Help define and implement new processes for IPB Client Communications Team Ensure all client communications information on each project is recorded within the CCT Application Own the administration of the IPB calendar and production schedule and coordinate multiple communication projects to ensure simultaneous projects stay on schedule and meet tight deadlines Ownership of monthly mailing volume data Point of contact for inquiries relating to mail data and client paperless information

Required qualifications, capabilities, and skills:

Post graduate in Marketing, Finance or equivalent with relevant experience in communications project management, preferably within the finance industries; and the ability to simplify complex subjects.  Excellent English writing, editing and proof-reading skills. Highly self-motivated individual with ability to work collaboratively with multiple stakeholders under pressure. Ability to manage multiple projects; adhere to deadlines, deliver results and can work independently. Flexibility is paramount as projects can be subject to change. Flexibility to work outside of normal business hours depending on business needs.

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