![Conduent Business Services](https://media.trabajo.org/img/noimg.jpg)
Jr CX Engineer
3 weeks ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Details
Posting Job Title
CX Engineer
Job Purpose
As a CX Engineer, you will provide engineering and technical expertise regarding Contact Center as a Service (CCaaS) solutions
Responsibilities
Responsibility 1
Be accountable for the successful completion of all aspects of assigned projects
Responsibility 2
Performing design, development, and configuration of CCaaS products and platforms
Responsibility 3
Maintaining appropriate technical certifications of CCaaS products
Responsibility 4
Delivering end user training and documentation
Responsibility 5
Troubleshooting and debugging
Responsibility 6
Exercising judgment, strong communicator, and independent contributor on enterprise level projects with direction from senior technical/project leads
Requirements (Skill/Experience)
Requirement 1
3+ years in development, configuration, or deploying SaaS/Cloud products and platforms
Requirement 2
3+ years of relevant professional experience in CX industry, including implementing, configuring, and supporting contact centers
Requirement 3
Experience in cloud-based CX platforms, such as Genesys Cloud CX and Amazon Connect
Requirement 4
Experience in implementing, maintaining, and supporting voice, IVR, chat, SMS/messaging channels in SaaS platforms
Requirement 5
Experience programming experience with implementing API/Web Services
Requirement 6
Experience integrating CCaaS products with CRM solutions (like Salesforce, MS Dynamics). Experience in migrating from on-prem/legacy solutions to cloud CCaaS solutions
Requirement 7
Have an understanding of EAI between CX platforms and legacy/custom/SaaS applications using standard integration architecture
Requirement 8
Need a professional, self-motivated individual who has the ability to operate in a cross-functional and global organization
Requirement 9
Need excellent analytical, communication, organizational and problem-solving skills coupled with a solid work ethic
Requirement 10
Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation
Flexible Working Patterns
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
· Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.
-
Jr CX Engineer
4 weeks ago
Bangalore, India Conduent Business Services India LLP Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Jr CX Engineer
3 weeks ago
Bangalore, India Conduent Business Services India LLP Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Senior CX Engineer
2 months ago
bangalore, India Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Experience
2 months ago
bangalore, India Lenovo Full timeDescription and Requirements Lenovo Experience Group (LXG) This is highly visible role, and the individual will be reporting directly to the Director of Consulting & Operations, acting as CX subject lead and resource for the broader Lenovo CX Community. Responsibilities will span across the Lenovo Customer Experience (CX) team and will...
-
Customer Experience
6 days ago
bangalore, India Lenovo Full timeDescription and Requirements Lenovo Experience Group (LXG) This is highly visible role, and the individual will be reporting directly to the Director of Consulting & Operations, acting as CX subject lead and resource for the broader Lenovo CX Community. Responsibilities will span across the Lenovo Customer Experience (CX) team and will...
-
CX Trainer
2 months ago
bangalore, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more...
-
CX Trainer
10 hours ago
bangalore, India Ethos Full timeAbout Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more...
-
Intune Jr. Engineer
2 months ago
bangalore, India Birlasoft Full timeRole - Intune Engineer - Sr/JRSr. Intune Engineer- 8+ YrsJr. Intune Engineer- 5+ YrsResponsibilities:implement, and manage Microsoft Intune solutions to manage and secure devices, applications, and data.and maintain Intune policies and configurations to meet organizational security and compliance requirements.technical leadership and guidance to Intune...
-
Jr Backend Engineer
1 day ago
bangalore, India Nibble IT Technologies Full timeSenior Backend Engineer/Backend Engineer (Golang) Job Purpose Be a part of a team of Golang developers towards building microservices as a part of critical retail banking channels of client. Job Responsibilities(JR) : Develop microservices and batch programs in Golang (gRPC, GoRoutines) Ensure adequate documentation included in code for future...
-
Automation and CX Platforms Specialist
2 weeks ago
bangalore, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
CX/UX Research Analyst
3 weeks ago
bangalore, India Encora Inc. Full timeImportant Information Experience: 4 to 8 years Job Location: Bangalore/Hyderabad/Pune Position Type: Full time. Work Mode- Hybrid Role: CX/UX Research Analyst Job Summary: Has worked in consumer software, in a user experience team.• Has worked with raw user log data.• Knows python and/or R• Confident in their...
-
CX/UX Research Analyst
2 months ago
bangalore, India Encora Inc. Full timeImportant Information Experience: 4 to 8 years Job Location: Bangalore/Hyderabad/Pune Position Type: Full time. Work Mode- Hybrid Role: CX/UX Research Analyst Job Summary: Has worked in consumer software, in a user experience team.• Has worked with raw user log data.• Knows python and/or R• Confident in their...
-
bangalore, India ADCI - Karnataka Full timeAlexa answers to billions of customer requests and is getting smarter each day in her ability to answer all different category of questions and carrying on day to day tasks for customers. Along with this scale and rich functionality, comes the challenge of keeping latency low for our highly distributed systems architecture. We must continuously innovate to...
-
bangalore, India ADCI - BLR 14 SEZ - F07 Full timeAlexa answers to billions of customer requests and is getting smarter each day in her ability to answer all different category of questions and carrying on day to day tasks for customers. Along with this scale and rich functionality, comes the challenge of keeping latency low for our highly distributed systems architecture. We must continuously innovate to...
-
Jr. DevSecOps Engineer
1 day ago
bangalore, India NETSACH GLOBAL Full timeNetsach is currently hiring DevSecOps Engineer for Dubai location. This is an Onsite opportunity. We are seeking a highly skilled and motivated DevSecOps Engineer to join our dynamic team. As a DevSecOps Engineer, you will play a critical role in ensuring the security, reliability, and scalability of our software development and deployment processes. You...
-
CX Program Manager
3 days ago
bangalore, India Microsoft Full timeOverview Are you passionate about solving deep technical problems with tough business requirements and direct customer impact? Do you want to work in a fast-paced platform cloud team that is delivering industry leading innovations? Are you structured and data driven in solving problems and driving improvements? Do you have passion for understanding...
-
Jr Design engineer
3 weeks ago
bangalore, India Total Environment Building Systems Pvt Ltd Full timeAt Total Environment, we love creating experiences that touch the senses and evoke emotions. Intricate and vibrant experiences that have depth and character, created with passion and sensitivity. Our inspiration comes from nature and the deep-rooted cultural heritage of our beautiful planet.Since 1996, we have been designing, building and managing some of...
-
Senior Engineer
4 weeks ago
bangalore, India Emmvee Group Full timePlease find the below job description for your reference:Position : Jr. Engineer/ Engineer/Sr. Engineer-Machine Maintenance.Experience : 2-10 Years Experience.Qualification : Diploma/BE/Graduation in EEE/EC/Mechatronics.Work Location : Dabaspet, Rural Bangalore.Responsibility:Attending all types of electrical, mechanical, hydraulic, pneumatic and PLC...
-
Engineering Manager
4 weeks ago
bangalore, India Flipkart Full timeAbout the Role: As an Engineering Manager (EM), while you will be owning one full charter within CX org, you will play the role of a tech-managerial EM, who needs to work with various stakeholders, peers, and your team to contribute to the organizational commitments and growth. About the Team: We at Customer Experience aka are the people behind...
-
Engineering Manager
3 weeks ago
bangalore, India Flipkart Full timeAbout the Role: As an Engineering Manager (EM), while you will be owning one full charter within CX org, you will play the role of a tech-managerial EM, who needs to work with various stakeholders, peers, and your team to contribute to the organizational commitments and growth. About the Team: We at Customer Experience aka are the people behind...