Partner success manager
3 days ago
Designation - Partner success manager Location – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore) Key Responsibilities: Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team. Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals. Have regular 1-1's with direct reports. Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team. Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance. Conduct quarterly reviews with leadership. Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities. Optimize resource allocation and project management processes to maximize productivity and profitability. Ensure compliance with industry standards, regulations, and company policies. Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams. Key Leadership attributes for this role Leadership and Team Management Client Relationship Management Strategic Planning Operational excellence Quality Assurance Communication and Collaboration. Qualifications and Skills: Bachelor’s or master’s degree in business administration, IT, Engineering, or a related field. 10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / Saa S environment) will be a great addition to the skills. Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory. Strong leadership, team management, and people development skills. Proven track record in driving customer success, project management, and revenue growth. Excellent communication, negotiation, and relationship-building abilities. Ability to work cross-functionally and collaborate with different departments. Ability to build and pull-out report in Salesforce and Gainsight. Experience using Zoom Contact Centre, workday and DOMO Preferred Qualifications: PMP, ITIL, or Six Sigma certification. Knowledge or experience of Edtech Software domain is a plus. Strong analytical and problem-solving skills. Work Environment: Hybrid work environment (4 days a week to work from office) The role requires working in ET or MT (US business hours)
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Associate-Client Success Partner
4 weeks ago
Hyderabad, India Whatjobs IN C2 Full timeJob Title: Associate - Associate-Client Success Partner This role is for the Business Unit of ValueMomentum - WhiteCoats . Years of Experience : 1 to 3 Years. Location : Hyderabad. Responsibilities: - The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their...
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Associate-Client Success Partner
1 week ago
hyderabad, India ValueMomentum Full timeJob Title: Associate - Associate-Client Success Partner This role is for the Business Unit of ValueMomentum - WhiteCoats . Years of Experience : 1 to 3 Years. Location : Hyderabad. Responsibilities: • The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their...
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Associate-client success partner
4 weeks ago
Hyderabad, India ValueMomentum Full timeJob Title: Associate - Associate-Client Success PartnerThis role is for the Business Unit of Value Momentum - White Coats.Years of Experience : 1 to 3 Years.Location: Hyderabad.Responsibilities:• The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their priorities,...
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Associate-Client Success Partner
2 weeks ago
Hyderabad, India ValueMomentum Full timeJob Title: Associate - Associate-Client Success PartnerThis role is for the Business Unit of ValueMomentum - WhiteCoats.Years of Experience : 1 to 3 Years.Location: Hyderabad.Responsibilities:• The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their priorities,...
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Partner Success Operations Analyst
2 weeks ago
Hyderabad, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Partner Success Operations Analyst
2 days ago
Hyderabad, India Turing Full timeRole Overview:We are seeking partner-focused and operations-savvy professionals with extensive hands-on experience in Seller/Vendor Management, Partner Onboarding, Marketplace Operations, or Supply Chain Management related to third-party partners. This critical role supports the development and benchmarking of Large Language Models (LLMs) by designing and...
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Senior Customer Success Partner
5 days ago
Hyderabad, Telangana, India Bentolabs Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout PropFlo :PropFlo is an AI-powered CRM built exclusively for the real estate industry, designed to help developers, brokers, and agents streamline their entire sales lifecycle. From lead management and customer engagement to deal closures and renewals, PropFlo enables real estate professionals to manage their operations more efficiently, improve...
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Partner Success Operations Analyst
1 week ago
Hyderabad, India Turing Full timeAbout Turing: Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Employee Success Data Partner
5 days ago
Hyderabad, India Salesforce Full time**Job Category **:Employee Success Group **Job Details**: **The ES Data Partner is a member of the Global Operations Centre (GOC) team and is responsible for and has a focus on HR systems production support, data quality, reporting, audits and process improvement initiatives to support the broader global Employee Success objectives and ultimately,...
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Partner Enablement Manager
1 week ago
Hyderabad, Telangana, India Backbase Full time ₹ 8,00,000 - ₹ 24,00,000 per yearThe Job in short:As a Partner Enablement Manager, you will play a key role in ensuring our partners are equipped to successfully promote, sell, implement, and support Backbase solutions. You will work closely with sales, solutions engineering, partner sales, and services teams to identify challenges, escalate critical issues, and drive seamless collaboration...
