Senior Consultant Automation Engineer(Application Performance monitoring)
3 weeks ago
Total experience: 6-10 Years
About Us
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.
Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 650 organizations, Sapiens’ team of over 5,300 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: and Responsibilities
· Configuration of Devices / Applications / Servers on Monitoring Tools such as, Whatsup Gold, Dynatrace, DataDog, Azure Monitoring, SolarWinds, Prometheus, Grafana
· Integration of Monitoring tools with Ticketing tools such as ServiceNow.
· Understanding about microservice base application and setup the monitoring through Azure insight or Dynatrace and Datadog
· Good Python, PowerShell, Terraform knowledge is a must is good to automate the manual task or develop plugin based on business requirement.
· Cloud Knowledge AWS and Azure.
· Good knowledge of Dynatrace and datadog to setup full stack monitoring.
· Level 2/3 troubleshooting of enterprise monitoring infrastructure for any issues related to monitoring including false positives, connectivity issues from monitoring server to device being monitored etc.
· Gather metrics and data points on operation performance to be shared with technical support staff, business analysts and leadership team; recommend opportunities for improvement.
· Identify improvement opportunities and drive automation.
· Identify opportunities to consolidate and to optimize tools.
· Develop, customize, and manage dashboard on POWER BI / MS Excel
· Lead project discussions with Technical Architects, Engineers and Vendors.
· On-call support for tools, dashboard availability and for any critical issue troubleshooting.
Basic Qualifications
· Requires a University Degree or equivalent
· 5-6 years overall work experience in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems, and applications.
· 4+ years of experience in Tools or Automation domain.
· Experience of monitoring servers, application, and components from different cloud providers like AWS, Azure etc.
· Experience in building reports, for example: Availability, performance, and capacity reports.
· Experience and understanding of Project Management Methodologies.
· Experience in troubleshooting enterprise incidents/outages using monitoring tools to provide feedback to service owners regarding abnormal trends in monitoring like high response time, latency in DB query time etc.
· Working experience in a global environment with teams located in multiple regions.
· Degree in the field of computer science, engineering, information systems or equivalent.
· IT certification (ITIL) or equivalent is preferable.
Required/Desired Skills:
· Technical Support experience of 4+ years preferably in Enterprise Monitoring Environment.
· Windows/Unix/Linux working environment and shell scripting for troubleshooting purpose.
· Strong background in scripting and automation.
· Knowledge of at least one scripting language (Ex: Perl, PHP, Python and JavaScript).
· Knowledge of database design and PL/SQL scripting.
· Adaptability of new monitoring tools and platform.
· Good experience on POWER BI, MS Excel, formula, pivot tables and chart creation.
· Good presentation and communication skills (both verbal and written).
· Strong interpersonal skills and ability to collaborate with cross functional teams.
· Strong organizational, problem solving and analytical skills.
If Interested please help me with the below details
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Working Status (Permanent employee/Contract Employee)If contract role please mention pay roll company also:
Available to take technical Discussion on weekdays- Yes/No
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bangalore, India Sapiens Full timeLocation: Bangalore Total experience: 6-10 Years About Us Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the...
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