Voice Mail Support Technician
3 weeks ago
Performs Tier 1 and 2 support, troubleshooting and/or repairing problems effecting Business Customers.
Responsible for the operational performance and reliability of messaging/ VoIP platforms, including but not limited to all software applications, media gateways, session border controllers and associated servers.
Requires strong proficiency and support with Windows server, as well as with Linux OS servers / OS services and QS daemons.
Involves coding proficiency with either Python / Ruby/ PHP/ Golang / HTML, CSS, JavaScript.
Involves coding with a Shell, either Bash, ZSH, ksh or similar.
Maintains and updates a SQL or noSQL database involving RDBMS and tables.
Experience providing support and troubleshooting DNS servers, Web servers, and TCP issues.
Updates and maintains documentation ensuring it is completed in a full and accurate manner regarding technical issues.
Documents in detail web requests from end to end for web servers, DNS servers and related technology.
Install and evaluate software patches and upgrades in the lab, then deploy to production systems preferably in a DevOps environment using tools and deployment software.
Build working relationships with the vendors’ technical development and support groups.
Requires customer facing with business customers to resolve email or voice email platform issues.
Provide support to Field Technicians and remote service groups, requires resolution or escalation to senior management and following through to conclusion or next steps.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Requires experience with troubleshooting hardware, software and voice issues.
Identifies customer needs and helps customers use specific features.
Salary is $45-$60k. Hybrid remote.RequirementsTier 1 & 2 support, troubleshooting and/or repairing problems, messaging/ VoIP platforms, coding proficiency w/ either Python / Ruby/ PHP/ Golang / HTML, CSS, JavaScript, coding w/ a Shell, either Bash, ZSH, ksh or similar, DNS servers, Web servers, TCP
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