Senior Quality Analyst

23 hours ago

Gurugram, India Shanti Informatics Full time

Join TETR as Sr Quality Analyst
Location: Gurgaon
Experience: 2-3 years
Position: Full-Time
Ths Tetr Story:
Tetr College of Business is a new-age B-schoolwhere students study in 7 different countries across
eight semesters, gaining firsthand experience of various business environments and cultures.
Founded by Pratham Mittal, a Wharton alumniand previous founder of Masters Union and Outgrow,
our program uniquely combines global exposure with experiential learning.
Every year our students study at leading partner universities, including NUS Singapore and FITT-IIT
Delhi. Students build 7 different ventures in 7 up and coming sectors in different locations across the
world like Dubai, India, United States, Ghana, Singapore, Argentina, and Europe and they get graded
on actual business outcomes, ensuring practical experience and readiness for the real world.
Students learn directly from distinguished faculty and global industry leaders, including:
Viney Sawhney (Harvard University)
Dr. Edward Rogers (Former ChiefKnowledge Officer, NASA)
Manoj Kohli (Former Country Head, SoftBank)
The Role:
We are seeking a detail-oriented and performance-driven Senior Quality Analyst to join our Learning
and Development team. The idealcandidate will have 23 years of hands-on experience in monitoring
and evaluating sales calls (voice and video), identifying gaps in performance, and delivering
constructive feedback and coaching to sales representatives.
You willplay a crucial role in improving callquality standards, enhancing customer experience, and
enabling the sales team to meet their performance goals.

Key Responsibilities:
*Monitor and evaluate recorded and live voice/video sales calls to assess quality against predefined
parameters.
*Identify compliance issues, communication gaps, and deviations from sales scripts or best practices.
*Provide clear, actionable feedback and coaching to sales representatives to improve performance.
*Generate detailed QA reports, highlight trends, and recommend improvements to training or
processes.
*Collaborate closely with Sales, Trainers, and Operations teams to ensure consistency in quality
standards.
*Maintain documentation of evaluations, feedback sessions, and improvement action plans.
*Provide Coaching to sales representatives (Experience in Higher Education , Ed-tech , Study
abroad) Preferred .
Requirements :
*23 years of experience in callquality evaluation, preferably in a sales-driven or customer-facing
environment.
*Proficiency in listening to and assessing voice/video sales interactions using standardized scorecards
or QA tools.
*Strong analytical, communication, and coaching skills.
*Proficient in MS Office tools, especially Exceland PowerPoint (for reporting and presentations).
*Detail-oriented with the ability to identify patterns and provide insightfulrecommendations for
performance improvement.
*Ability to work independently and manage time effectively across multiple tasks.
*Familiarity with CRM systems, QA tools, or speech analytics platforms is a plus.
What We Offer:
*A dynamic work environment with opportunities to influence sales performance and customer
experience
*Acollaborative teamfocused on continuous improvement
*Access to professionaldevelopment resources and tools

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