Customer Support Associate

16 hours ago

Pacific Remote Islands Marine National Monument, India INNOVFIX PRIVATE LIMITED Full time

Job Description – Female Malayalam Customer Support Executive

Position: Customer Support Executive
Location: Remote
Employment Type: Full-time

About the Role

We are seeking a female Malayalam-speaking Customer Support Executive who is fluent in both Malayalam and English. The candidate will be responsible for handling customer queries, resolving issues, and providing an excellent support experience to our users.

Key Responsibilities

  • Handle inbound and outbound customer queries via calls, chat, or email.
  • Provide support in Malayalam (primary) and English (secondary).
  • Assist users with app usage, troubleshooting, and account-related queries.
  • Escalate complex issues to the relevant departments in a timely manner.
  • Maintain accurate records of customer interactions and feedback.
  • Ensure high levels of customer satisfaction and professional communication.

Requirements

  • Female candidate only.
  • Proficiency in Malayalam (mandatory) and English (mandatory).
  • Prior experience in customer support / BPO / call center is preferred.
  • Strong communication and problem-solving skills.
  • Ability to handle customers with patience and empathy.
  • Basic computer knowledge and familiarity with apps/online platforms.
  • Willingness to work in shifts if required.

What We Offer

  • Competitive salary and performance-based incentives.
  • Growth opportunities in a fast-growing company.
  • Supportive team environment with training provided.
  • Opportunity to interact with a diverse customer base.

Job Type: Full-time

Pay: ₹13, ₹22,000.00 per month

Language:

  • Malayalam (Required)

Work Location: Remote

Speak with the employer

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