Service Project Manager

3 weeks ago

Chennai, India Live Connections Full time

Service Delivery Manager (Life Sciences Domain)Please share me only if your match the requirement others stay awayHiring: Service Delivery Manager (Life Sciences Domain)Location: ChennaiExperience: 12–18 YearsNotice Period: Immediate to 30 DaysRole OverviewWe are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations, specifically across Manufacturing (MES) and Quality (QMS/GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.Key Responsibilities- Service & Team Leadership:- Lead and manage a shift-based L2/L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).- Operational Management:- Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.- Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.- Stakeholder & Vendor Collaboration:- Serve as the primary escalation and communication point for clients, business partners, and vendors.- Oversee service performance reviews and drive accountability.- Compliance & GxP Oversight:- Ensure all operations and deployments comply with GxP, audit, and validation requirements.- Review and maintain system validation and SOP documentation.- Continuous Improvement:- Identify recurring issues and implement automation or process enhancements for service optimization.Required Skills & Experience- Experience: 12–18 years in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments.- Applications Exposure: MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs).- Regulatory Understanding: Hands-on experience working in GxP-regulated systems and validated environments.- Certifications: ITIL v4 (preferred).- Domain: Life Sciences background is mandatory for this role.Nice to Have- Experience in Pharma Manufacturing processes.- Familiarity with automation, analytics, or AI-led support tools for application management.Work Schedule- Shift-based (24x7 support model) – Flexibility for global operations required.Mail your update profile to With Regards,Victor

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