Manager-Digital Projects
3 weeks ago
Role/ Job Title: Manager-Digital Projects & Partnerships
Function/ Department: Wholesale Banking
Job Purpose:
The role entails to identify and execute digital projects and initiatives within the cash management framework aimed to aid cross sell, upsell and/or identifying new customer journeys.
Roles & Responsibilities:
Work with delivery, product and architect teams to ensure partnership integrations happen in time bound manner. Adhere to Project Management framework while executing large or complex projects. Initiatives to be designed right from customer acquisition to onboarding to solutioning to servicing, to create a differentiation in the market for CMS business. Engage with senior stakeholders and build effective partnerships to drive overall client delivery strategy. Target and identify the alliance partners along with customer segments with a Go To market plan. Provide regular updates to stakeholders (clients and internal) on project status both on projects and partnership deals. Conduct comprehensive requirement elicitation and identify potential non-standard solutions early on to be designed and implemented. Co-ordinate with internal business partners (. Sales & Relationship Mangers, Product Managers, Implementation Managers) on client project requirements to ensure successful delivery of all the required products, services and system solutions. Work closely with the product team as partners to proliferate solution uptake via appropriate partnerships. Design, own, manage the channels viz. mobility, corporate onboarding, service differentiation and drive usage, commercialization as well as enhancements from business perspective. Maintain partner level profitability/lead dashboard and publish metrics around the same on monthly basis. Establish and manage the project governance from planning to execution stage along with the team from relevant stakeholders and hold the charter. Oversee management of client issues during a project and ensure swift resolution. Coordinate with internal teams to ensure that a thoroughly tested solution is delivered to the clients. Manage end to end delivery of solutions for existing and new clients. Engage in consolidating monthly metrics and act on feedback received through Post Implementation Reviews every quarter. Work on ways and means to improve processes to achieve cost savings for the bank and service excellence for clients. Work on ways and means to improve operational from customer perspective to achieve ease and service excellence for clients. Work on ways and means to achieve top line CA and Fee based framework through alliance and partnerships. Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local regulatory requirements. Own and manage the project-based channels and manage the P&L from an end-to-end perspective. Build and deepen working relationship with business partners, sales, relationship team, Technology, Delivery, ISG and Operations teams.Initiate post implementation reviews every quarter and ensure prompt responses from the clients. Identify solution up tiering opportunities and provide consulting solution to key clients to enable them to streamline their activities. Monitoring the revenue aspects of channels, solutions and various user journeys developed and tracking it on regular basis.
Key Success Metrics:
Project / Change Management, Strategic Partnerships, SLA and TAT monitoring framework, Delivery Timelines, Alliance scoping, Partnership management, Monetization Methodology, Requirement Elicitation & Solutioning, Deeper API tech understanding, ecosystem solutioning and scoping
Education Qualification:
Graduation: Any Graduate
Post Graduation: Any Post Graduate
Professional Qualification/Certification: Any Professional Degree
Experience: 10+ years of work experience in project management.
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