IT Infrastructure Engineer
1 month ago
Responsibilities:Work with functional teams to manage and maintain IT asset inventories (Hardware and Software Asset Management Database).Act as a liaison between the development and operations teams to communicate changes and expected issues in production environment for asset management.Responsible for request fulfilment using SLAs, utilization, tracking, compliance, and final disposition of assets.Understand our contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.Submitting purchase requests for new assets and related supplies as neededResponsible for collecting information for budgeting, software compliance and inventory, contract summaries, and cost comparisons.Responsible for reporting / analysing software installations versus software licenses.Identify opportunities for process enhancements and efficiency gains.Participate in defining requirements, processes, and procedures for asset management strategies for the enterprise.Working alongside teams within the business or the management team to define business needs.Responsible for analysis that assists with management of maintenance, support and license renewals in advance of their expiration.Assist with problem-solving and escalation matters related to asset management.Maintain hardware inventory of assets within the appropriate management systems and ensure assets are properly documented (i.e., serial number, asset tag, name, etc.).Coordinate with enterprise procurement, accounting, and vendors on ordering, receiving and invoicing software/hardware assets.Provide support to IT and Legal areas in the contract management areas of RFI/RFP, vendor selection, contract negotiation and contract administration for assets.Provide reporting (scheduled and ad hoc) as needed to support the ITAM Governance activities.
QualificationsRequired Skills:Overall 5-8 years of experienceBachelor’s degree in related field3-5 years Asset Management experience.ServiceNow and CMDB experienceBasic knowledge of various IT assets, including but not limited to servers and networking infrastructure.
Required Experience & Education:Strong written and verbal communication skillsAbility to multitask and work independently on multiple tasks.Ability to manage within a budget and understand financial statements sufficient to analyze trends and make recommendations.Critical thinking and analytical problem-solving skillsExcellent judgment, decision-making, analytical and communication skills.Ability to set priorities and maintain complete confidentiality.Ability to work collaboratively cross functionally.Proficiency in using computers, software, and web-based applications.Physical handling of assets is not required for this position.
Desired Experience:7 years of information technologyVoice, Video and Collaboration Asset Management background
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