Technology Manager

2 weeks ago

New Delhi, India Talentgigs Full time

Role: Associate Technology Manager - Network Location: Bengaluru Experience: 10+ years Employment Type: Full-timeAbout the Role We are seeking an experienced Associate Technology Manager - Network to lead our high- performing Network Operations team and serve as the primary client-facing representative for all network-related discussions.Technical Expertise Juniper Networks  Strong hands-on experience with Juniper SRX, EX switches, and Mist platform.  Ability to manage and troubleshoot routing, switching and WiFi environments.  Expertise in Junos OS, configurations, policies, VPNs, and automation concepts. Cisco  Proficient in managing Cisco LAN & Wi-Fi infrastructures in large enterprise environments.  Practical knowledge and operational experience with Cisco ISE, including authentication, authorization, NAC policies, and guest/BYOD access.  Experience with TACACS+ for device access control and AAA administration. Aruba / HP  Experienced in managing LAN and Wi-Fi environments using Aruba/HP switches and wireless solutions.  Experience in managing Aruba central Operational Responsibilities  Lead root cause analysis (RCA) for critical incidents and ensures long-term corrective measures.  Drive continuous service improvement, performance optimization, and operational automation.  Review and approve Network changes, technical implementation plans, and risk assessments.  Ensure documentation, runbooks, and topology diagrams are up to date and maintained.  Manage vendor relationships, support contracts, and engage with OEMs (Juniper, Cisco, Aruba) for escalations.Client & Stakeholder Management  Build strong relationships with client stakeholders, ensuring clear communication, transparency, and trust.  Conduct regular service review meetings, metrics reporting, and improvement planning.  Understand customer business objectives and align network strategy to long-term goals. Leadership & Management  Lead, mentor, and develop the Network Operations team, ensuring high performance and continuous improvement.  Act as the senior technical point of contact for clients, driving all network-related conversations, major incidents, escalations, and reviews.  Oversee end-to-end network service delivery, ensuring SLAs, KPIs, and compliance requirements are consistently met.  Collaborate closely with cross-functional teams to support business and operational goals.  Manage capacity planning, lifecycle management, technology upgrades, patching, and refresh projects.  Provide governance, strategic direction, and alignment across all network-related initiatives. Required Skills & Qualifications  Bachelor’s degree in Engineering, Computer Science or equivalent experience.  10+ years of experience in Enterprise Network Engineering/Operations.  Minimum 5 years in a Team Lead or managerial role.  Strong hands-on experience across at least two of the following: o Juniper (SRX, EX, Mist) o Cisco LAN, WiFi, ISE, TACACS o Aruba/HP LAN, WiFi  Good understanding of routing protocols (BGP), switching, firewalls, load balancing, WLAN, and network security.  Excellent communication, presentation, and stakeholder management skills.  Ability to lead distributed teams and thrive in a fast-paced, client-facing environment.Preferred Certifications  Juniper: JNCIS-ENT/SEC, JNCIP-ENT/SEC  Cisco: CCNP / CCIE  Aruba: ACSA / ACMP  ITIL Foundation or higher

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