Snow architect-manager

4 weeks ago


Gurgaon, India Clarity Consulting Full time

Job Locations : Bangalore / Hyderabad / Pune Mandatory Skills : ITSM, HRSD Experience : 10 Years to 18 Years We are seeking a highly skilled Service Now Solution Architect (ITSM, HRSD) who is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with stakeholders to assess current state processes and tools, identify Service Now platform solution options, define Service Now solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Role and Responsibilities: • Develop and maintain the overall Service Now platform architecture, ensuring alignment with business goals and industry best practices. • Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. • Provide technical leadership to a team of Service Now developers and administrators. • Architect and oversee end-to-end implementation of Service Now modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies. • Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes. • Enforce governance standards, development best practices, and platform security protocols. • Conduct regular platform health checks, monitor performance, and implement improvements. • Stay informed about Service Now product updates and new features, recommending adoption strategies. • Ensure compliance with security, privacy, and data management policies. Experience and Requirements: • 10-13 years of experience in Service Now with at least 9+ years dedicating to Service Now platform architecture and solution design. • Proven experience in implementing core Service Now modules: ITSM, HRSD, Custom Applications • Strong technical skills in Service Now scripting languages and integrations • Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams. • Demonstrated success in leading complex platform upgrades and multi-instance environments. • Experience working in large-scale, multi-stakeholder enterprise settings. Certifications: Service Now certifications in CSA, CIS ITSM and CIS HRSD is must and any Scoped applications are strongly preferred. Service Now CTA certification is preferable. #Technology FY26



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