System Administrator

4 weeks ago

kochi, India Brennan IT India Private Limited Full time

System Administrator / (5 years experience in Hyper - V mandatory)

Purpose
To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level
monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and
escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and
ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and
Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every
department you are part of.
Key Responsibilities
Maintaining/contributing to KMS for client and internal team, for both technical & processes
Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
Understanding of O365, Mimecast, Intune, Azure integration
Manage security settings on Microsoft ATP
Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
Ability to perform initial investigation on security breach alerts
Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)
Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
Administration of Windows Server, groups, group policies, DNS, DHCP
Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
On premises backup alert management, monitoring and restoration
Execution of maintenance tasks, App upgrades, patch escalations etc.
Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
Ability to manage technical escalations from client/end user/internal team
Migration of VM’s from on premise to cloud
Basic understanding of SQL, maintenance plan, backup
Understanding of certificate management on appliance, servers, websites
SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache,
SQL Reporting Services, WAS, Load Balancers)
Smooth and timely customer engagement
Disk, CPU, Snapshot management provisioning
Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
Manage understand Failover Cluster, NLB
Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
Manage windows update compliance.
Antivirus Management, Sophos, Defender.
Routine firmware upgrades of Physical Servers.
Capacity planning and management
Patching ESXi hosts and vCenter updates
Basic know how of linux
Availability during critical outages impacting multiple functions
Maintain the performance level and upkeep virtual, physical infrastructure
Working within the team to develop processes to enable Automation, Orchestration, and
enhance existing services
Knowledge of vulnerability management and critical remediation
Change management, performing RCA and able to clearly articulate the actions/outcomes
Desired Experience: 2-5 yrs. minimum experience in Windows Server Administration / System
Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for
international clients, preferably in MS IT provider / IT Companies.
Key Competencies:
Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure
Administrations, O365, Mimecast, SQL Administration, Windows Administration.
Must have secondary and tertiary technical skills.
Should have experience in VM Deployment, VM Migration, managing host clusters
Extremely high-level attention to detail with methodical troubleshooting process
Independent time management skills
Good verbal and written communication skills
Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware,
Hyperv, Nutanix, O365, Azure Administration)
Proactive vs Reactive approach
ITIL Service Management Foundation accreditation
Essential Skills:
Windows Server including 2016/2019, DNS, DHCP, Group Policy
Active Directory 2012 and above
VMware / Virtualization (Hyper – V, VMware)
O365, Azure Administration
Desired Skills:
Exposure to Backup tools like Veeam/Commvault/Backup exec
Windows Administration certifications 2012 and above
Exposure to SAN /NAS
MS Azure and Office 365 Administration
Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike
Exposure to Blade servers and configurations
ITIL Foundation and ServiceNow ITSM tool

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