Director of Quality
2 weeks ago
Job Title: Director – Delivery Quality (US Healthcare) Position Summary Location:- Chennai /Hyderabad/Bangalore The Director – Delivery Quality will lead and strengthen Omega Healthcare’s delivery quality framework across US healthcare revenue cycle management (RCM), medical coding, and CDI. The role involves ensuring compliance with client SLAs and regulatory standards (HIPAA, CMS, ICD-10, CPT, HCPCS), driving continuous improvement initiatives, supporting technology-driven enhancements, and fostering a culture of operational excellence across delivery center. Key Responsibilities Develop and manage delivery quality standards across RCM processes (coding, CDI, AR, billing). Ensure compliance with client SLAs and US healthcare regulatory guidelines. Lead internal and external audits, define corrective/preventive actions (CAPA), and resolve escalations promptly. Drive process improvements using Six Sigma/Lean methodologies; partner with CQ and delivery teams to build a strong quality culture. Collaborate with delivery heads and client teams for governance, RCA reviews, and quality reporting. Track and report key quality metrics (accuracy %, DPU, DPO, SLA adherence, audit scores). Mentor and develop quality teams; design and implement training programs aligned with regulatory updates and client requirements. Design and execute optimization projects to enhance quality team efficiency and resource utilization. Support identification, coordination, and execution of all technology-led initiatives within the quality span. Qualifications & Experience Bachelor’s degree in Life Sciences/Healthcare Administration (Master’s preferred). 20+ years of experience in Delivery Quality/RCM , with 7+ years in leadership roles . Mandatory experience in Physician or Hospital RCM (end-to-end quality management, coding quality, CDI, audits, provider documentation, or operational quality oversight). Strong knowledge of medical coding quality, CDI, clinical documentation, and RCM operations. Expertise in the complete RCM cycle of Hospital Billing. Certifications in Six Sigma/Lean/Quality preferred (Green Belt/Black Belt). Proven experience managing client governance, escalations, process improvements, and deploying advanced tech-enabled quality solutions. Skills & Competencies Leadership & People Development US Healthcare Quality & Compliance Expertise Analytical & Problem-Solving Skills Client & Stakeholder Management Project Management & Continuous Improvement Strong Communication & Conflict Management
-
Director Of Quality
4 days ago
Bangalore, Karnataka, India ecolab Full timeJob Title Director of Quality Location Bengaluru Karnataka India Job Summary The Director of Quality will lead and oversee all testing activities within the organization managing a team of 150-170 professionals including 6-8 direct reportees This role focuses on establishing a Center of Excellence ensuring the implementation of best practices governance...
-
Director of Quality
1 week ago
bangalore, India Sutherland Full timeThe Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
-
Director of Quality
1 week ago
bangalore, India Sutherland Full timeThe Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
-
Director of Quality
6 days ago
bangalore, India Sutherland Full timeThe Director for customer experience owns the deployment of Sutherland’s quality framework in the assigned programs and partners with the business leaders, to ensure compliance to all contractual /client deliverables, continuous improvement of customer experience, talent development and deployment of Sutherland IT platforms to drive our strategic business...
-
Director of Quality Assurance
2 weeks ago
bangalore, India Eurofins Full timeThe core responsibility of QA Director is to manage the QA/QC program and teams in countries across Asia and Rest of the World through the different teams dedicated in sourcing countries in close collaboration with the team leaders, vendors and factories and aligned with EVP Product Integrity and the Production teams in New York. Key Responsibilities:...
-
Director of Quality Assurance
2 weeks ago
Bangalore, India Eurofins Full timeThe core responsibility of QA Director is to manage the QA/QC program and teams in countries across Asia and Rest of the World through the different teams dedicated in sourcing countries in close collaboration with the team leaders, vendors and factories and aligned with EVP Product Integrity and the Production teams in New York. Key Responsibilities:...
-
Director Of Quality Assurance
6 days ago
Bangalore, India Eurofins Full timeThe core responsibility of QA Director is to manage the QA/QC program and teams in countries across Asia and Rest of the World through the different teams dedicated in sourcing countries in close collaboration with the team leaders, vendors and factories and aligned with EVP Product Integrity and the Production teams in New York. Key Responsibilities:...
-
Director of Quality Assurance
4 days ago
bangalore, India Eurofins Full timeThe core responsibility of QA Director is to manage the QA/QC program and teams in countries across Asia and Rest of the World through the different teams dedicated in sourcing countries in close collaboration with the team leaders, vendors and factories and aligned with EVP Product Integrity and the Production teams in New York.Key...
-
Director of Quality Assurance
4 days ago
bangalore, India Eurofins Full timeThe core responsibility of QA Director is to manage the QA/QC program and teams in countries across Asia and Rest of the World through the different teams dedicated in sourcing countries in close collaboration with the team leaders, vendors and factories and aligned with EVP Product Integrity and the Production teams in New York. Key Responsibilities:...
-
Director of Quality Assurance
5 days ago
bangalore, India Eurofins Full timeThe core responsibility of QA Director is to manage the QA/QC program and teams in countries across Asia and Rest of the World through the different teams dedicated in sourcing countries in close collaboration with the team leaders, vendors and factories and aligned with EVP Product Integrity and the Production teams in New York. Key Responsibilities:...
