urgent opening For Customer Care executive For Monginis For Bhiwandi

2 weeks ago

Bhiwandi, India Delicia DELIGHTS Full time

Only Male candidates

Role & responsibilities

  • Order Entry & Verification:

Receive and accurately enter customer orders into the company's database or system.

  • Inventory & Fulfillment:

Check product availability, coordinate with warehouse staff for picking and packing, and ensure timely dispatch

  • Discrepancy Resolution:

Verify order details and resolve any discrepancies or issues that may arise during the order fulfillment process.

  • Customer Communication:

Serve as a point of contact for customers, providing updates on order status, shipment tracking information, and responding to inquiries.

  • Record Maintenance:

Maintain accurate records of all orders, transactions, and customer information in the system.

Essential Skills and Qualifications

  • Attention to Detail: Crucial for ensuring order accuracy and preventing errors.
  • Communication Skills: To effectively interact with customers and internal departments.
  • Organizational Skills: To manage multiple orders and tasks efficiently.
  • Computer Proficiency: Proficiency with company databases, order management systems, and Microsoft Office suite.
  • Accuracy: A high level of accuracy is required for data entry and transaction processing.
  • Multitasking: The ability to handle a high volume of orders and various tasks simultaneously.
  • Customer Service: Strong customer service skills to provide a positive experience for clients.

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