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Trade Document Specialist

2 months ago

Bangalore City, India krtrimaIQ Cognitive Solutions Full time
Title: Client Succes Manager(Trade Document Specialist)Location : BengaluruWork Mode: WFOWho we are looking for: We’re looking for an experienced Trade Document Specialist with savvy interpersonal skills to join our client success team. A truly cross-functional role, the successful candidate will be able to integrate their breadth and depth of knowledge in trade finance and manage incoming client queries & requests with speed and tact. In this role, the candidate is expected to collaborate closely with the client and demonstrate our platform’s capabilities. Responsibilities-

Provide world-class client servicing to our clients Manage expectations and communication lines between internal and external stakeholders-

Implement solutions to continuously improve Turn Around Time, Accuracy, and all productivity related KPIs as provided by the Chief Operating Officer\-

Test the Traydstreamplatform for new features or modified functions added to our products as per our client’s expectations-

Measure, monitor, and record data related to our clients’ transaction efficiency or efficacy on the Traydstream platform-

Research and recommend creative ideas to address the root cause of functional platform problems-

Propose workable solutions to improve trade document processing times and quality of our client’s transactions within our platform-

Manage checklists and action plans for clients by coordinating and supporting cross functional teams based on urgency and criticality-

Coach and manage clients through the customer life cycle by initiating their trade transactions sets into the platform-

Incorporate trade documentation best practices for our trade officers and clients Qualifications & Skills-

4 - 6 Years in Trade Transaction Processing-

Undergraduate or Postgraduate Degree (BBA, BCOM, MBA or equivalent)-

Certified Documentary Credit Specialist (CDCS) - Good to have-

UCP-600, ISBNP-

Knowledge of UCP 600, ISBP 821, URR 725, URC 522 and Incoterms 2020-

Well versed with Trade Finance Products such as Letters of Credit & Documentary Collections, Open account-

Knowledge of SWIFT messages-

Excellent Interpersonal skills including communication, client servicing, and influence & negotiation. Excellent Interpersonal skills including communication, client servicing, and influence & negotiation-

Superior Problem-Solving Ability-

Strong Understanding of Data Collection & Analysis Techniques-

Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.-

Ability to work without direct supervision, and efficiently manage tasks and time.-

Proficiency in Microsoft Office Suite-

Proficiency in English Preferred Abilities-

Involved in Automation/ Digitization of Trade Processing-

Basic understanding of Technology concepts i.E., Artificial Intelligence. Machine Learning and Cloud Infrastructure-

Shift flexibility: We have clients from the US /UK / Australia /Japan and other countries. So, depending on the client’s time zone we will have to coordinate