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Senior Operations Executive

2 months ago

mumbai, India Turtle Down Under Full time
Company Description
Turtle Down Under is an Inbound Tour Operator specializing in customizable travel packages to Australia and New Zealand. Our cloud-based SHELL technology allows for instant tour package creation and quotes. With 24/7 Concierge Support, we provide on-tour assistance to travelers whenever and wherever they need.
Role Description
This is a full-time remote role for a Senior Operations Executive at Turtle Down Under. The role involves overseeing daily operations, managing analytical processes, ensuring efficient communication, and implementing operational strategies to enhance customer experiences.
Qualifications
Interpersonal Skills and Communication abilities
Strong Analytical Skills
Experience in Operations Management
Excellent knowledge of Australia and New Zealand as travel destinations.
Proficiency in tour management software and CRM systems.
Strong negotiation and communication skills with suppliers (hotels, transport providers, guides).
Responsible, accurate, and efficient work habit
Oversee day-to-day operations for inbound travel services, ensuring seamless travel experiences for clients.
Coordinate with travel agents, local suppliers, and partners to design and execute itineraries.
Lead and mentor junior operations staff to ensure high performance and adherence to company standards.
 Assist with marketing collateral, ensuring the correct operational details are included.
Relevant skills: Operations expertise, Attention to detail, Problem-solving abilities, Customer service skills