Professional Services Consultant

3 weeks ago

delhi, India Stealth Full time
POSITION OVERVIEW:
We are looking for bright, curious, customer-focused Professional Services Consultant who is equipped with strategic and tactical abilities and motivated to help customers achieve success.
This position provides the opportunity to work with some of the smartest individuals from both within our company and with our customers, who work in fast-growing companies across a variety of industries.
Our PS Consultants are experts who are responsible for the successful delivery of solutions to customer enablement challenges using our SaaS platform. Leveraging extensive product knowledge of our platform, best practices, and implementation experience, the PS Consultant accelerates customer time to value and ensures each customer is getting the maximum value from our product.
POSITION RESPONSIBILITIES:
Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings.
Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes
Prepare customer teams to successfully manage our products. This includes enabling the people (Program Manager, Platform Admins, Content Authors) and putting in place the processes required so they can move forward successfully and independently
Advise on configuration for the our platform, including user administration, content organization, reports, and analytics
Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs
Provide recommendations on communication and change management strategy for program adoption
Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience
Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs
Maintain accurate time cards, project schedules, scope, risks and dependencies
Deliver strategic guidance and planning workshops to customer stakeholders
Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams.
Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience
Provide input on process improvements within the Customer Success organization
MINIMUM QUALIFICATIONS:
Bachelor’s degree required
5+ years as implementation consultant for enterprise clients.
Experience in platform configuration, implementation and governance with a variety of customers from SMBs to Enterprises
Experience working with data-driven dashboards and reports
Experience as a “power user” or system administrator on a SaaS, enterprise software platform
Outstanding professional services skills (training, project management, software implementations, etc.)
Outstanding customer management skills and executive presence (communication, problem-solving, proactive support, etc.)
Experience working within a fast-paced and hyper-growth environment
Comfortable supporting in the US time zone
PREFERRED QUALIFICATIONS:
Knowledge of the Principles of Sales Enablement
Experience and understanding of CRM technologies (eg: SFDC, Hubspot, etc)
Experience in Management consulting

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