Senior Associate, Network Support

5 days ago

noida, India 5100 Kyndryl Solutions Private Limited Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.


Who You Are

You will be responsible for Change and Incident Management on Network Security Platforms including Firewalls and will be first point of contact for any BAU related issues. The engineer must review each BAU related request / incident and plan the activities with minimal impact to customer environment. 
Required Skills and Experience
Minimum 6 years of experience in Networking technology with at least 4+ years in Firewall Support with extensive hands-on experience in configuring, administering, and documenting firewall infrastructure.

Hands -on skills & knowledge on working with Juniper SRX or vSRX/ Palo Alto/ Checkpoint / Cisco / FortiGate Firewall & Cloud based Firewall on AWS, Azure etc. Should manage Multiple Firewall implementing security rules and mitigating network attacks. Should be skilled in Firewall and VPN (IPsec, Remote access) troubleshooting. Good Knowledge and working experience on cloud firewalls (Azure, AWS) Palo Alto Security Products (Firewall & IPS) is an added advantage. Maintain High Availability and Clustered firewall environments for customers. Proven Knowledge of IPS Software blades and others. Firewall troubleshooting and maintenance issues. Responsible for resolving the issues from the company and/or vendor documented resolutions. Knowledge on Log analysis and correlation of Monthly reports. Should be familiar with different firewall models, capabilities, and architectures. Supply data on resolvable firewall issues to the vendor Technical Assistance Centres (TAC) and, with assistance from the vendor technicians, advance towards full resolution of the issues and documentation of the process. Provide Support for VPN client Infrastructure ( IPSEC , Remote Access ) Ability to work in 24X7 environment and experience in handling provisioning related issues

Preferred Skills:

 Good written and verbal communication skills. Good Presentation skills specially to capture, articulate & present findings, any Service improvement as part of Problem Analysis in Day 2 Operations Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. You love collaborative environments that use agile methodologies and are ready to receive feedback to encourage a healthy team environment. Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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