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Front Desk Representative
2 months ago
The Front Desk Representative is responsible for creating and maintaining a vibrant, inclusive, and productive community within the co-working space. This role involves building relationships with members, organizing events, managing the space, and ensuring overall member satisfaction.
Responsibilities:
Community Building:
- Actively engage with members to foster a strong sense of community.
- Organize and host networking events, workshops, and social gatherings.
- Facilitate member introductions and collaborations.
- Resolve member conflicts and disputes in a timely and professional manner.
Member Onboarding and Retention:
- Conduct tours for prospective members and convert leads into memberships.
- Onboard new members, providing them with necessary information and resources.
- Maintain strong relationships with existing members to ensure high retention rates.
- Address member inquiries and concerns promptly and efficiently.
Space Management:
- Oversee the day-to-day operations of the co-working space.
- Ensure the space is clean, well-maintained, and stocked with necessary amenities.
- Manage vendor relationships and coordinate facility maintenance.
Marketing and Promotion:
- Develop and execute marketing strategies to attract new members.
- Manage the co-working space's social media presence and online reputation.
- Collaborate with the marketing team on promotional campaigns.
Event Planning and Coordination:
- Plan and execute various events, including workshops, conferences, and social gatherings.
- Manage event logistics, including catering, venue setup, and guest lists.
- Promote events to members and the local community.
Qualifications:
- 1-2 years of experience in community management, preferably in a co-working space or related industry.
- Excellent interpersonal and communication skills.
- Strong organizational and time management abilities.
- Proficient in using social media platforms and marketing tools.
- Passion for building and nurturing communities.
- Ability to work independently and as part of a team.
Desired Skills:
- Experience in event planning and coordination.
- Knowledge of customer relationship management (CRM) software.
- Basic understanding of marketing and sales principles.
If you are a people person with a knack for creating engaging experiences and building relationships, we encourage you to apply