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Front Desk Representative

2 months ago


dombivli, India VistaWork Full time

The Front Desk Representative is responsible for creating and maintaining a vibrant, inclusive, and productive community within the co-working space. This role involves building relationships with members, organizing events, managing the space, and ensuring overall member satisfaction.


Responsibilities:


Community Building:

  • Actively engage with members to foster a strong sense of community.
  • Organize and host networking events, workshops, and social gatherings.
  • Facilitate member introductions and collaborations.
  • Resolve member conflicts and disputes in a timely and professional manner.


Member Onboarding and Retention:

  • Conduct tours for prospective members and convert leads into memberships.
  • Onboard new members, providing them with necessary information and resources.
  • Maintain strong relationships with existing members to ensure high retention rates.
  • Address member inquiries and concerns promptly and efficiently.


Space Management:

  • Oversee the day-to-day operations of the co-working space.
  • Ensure the space is clean, well-maintained, and stocked with necessary amenities.
  • Manage vendor relationships and coordinate facility maintenance.


Marketing and Promotion:

  • Develop and execute marketing strategies to attract new members.
  • Manage the co-working space's social media presence and online reputation.
  • Collaborate with the marketing team on promotional campaigns.


Event Planning and Coordination:

  • Plan and execute various events, including workshops, conferences, and social gatherings.
  • Manage event logistics, including catering, venue setup, and guest lists.
  • Promote events to members and the local community.


Qualifications:

  • 1-2 years of experience in community management, preferably in a co-working space or related industry.
  • Excellent interpersonal and communication skills.
  • Strong organizational and time management abilities.
  • Proficient in using social media platforms and marketing tools.
  • Passion for building and nurturing communities.
  • Ability to work independently and as part of a team.


Desired Skills:

  • Experience in event planning and coordination.
  • Knowledge of customer relationship management (CRM) software.
  • Basic understanding of marketing and sales principles.


If you are a people person with a knack for creating engaging experiences and building relationships, we encourage you to apply