People Operations Specialist

This is a fantastic opportunity to join a diverse and growing Human Resources team as a People Operations Specialist. You will be part of our global support team, working to drive a seamless candidate, employee, and alumni experience at all levels of the organization.

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Operations Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

• Use your superpowers of organization to ensure all People operations processes exceed delivery expectations, on time.
• Provide prompt, courteous, and accurate customer service-oriented interactions with candidates, hiring managers and other stakeholders.
• Coordinate candidate information by maintaining high level of accuracy in our applicant tracking system.
• Propose creative ideas on how to improve the candidate and employee experience through automation and self service.
• Manage the candidate background check process from end-to-end.
• Ensure all standard operating procedures, process documentation, and service catalogs are continuously updated/maintained.
• Adhere to service level agreements.

• You are an excellent multitasker who thrives on juggling multiple assignments simultaneously.
• You enjoy problem solving and coming up with better ways to get work done.
• You are highly motivated to provide best-in-class employee experience
• Worked in a corporate office environment in a fast-paced setting.
• Developed a strong relationship among other professionals and senior management.
• You have been in a customer service focused role interacting with customers

• Bachelor's degree or equivalent business experience
• 1-3+ years' experience in HR
• Strong Microsoft Office skills; particularly Excel
• HR Reporting/Metrics experience preferred
• Ability to maintain confidentiality and handle highly sensitive information
• Outstanding initiative with very good customer service and interpersonal skills
• Strong attention to details
• Excellent organizational skills
• Strong desire to learn about the Human Resources profession

• The world's most innovative organizations as reference-able clients.
• Analyst acclaimed technology leadership in a massive emerging market.
• A highly collaborative environment for the designing and development of new ideas and features.
• An ever-changing business landscape that adapts, scales and performs.
• Many opportunities for development – on-boarding training, tuition reimbursement, online courses, etc.
• Attractive benefits package.
• Working in a friendly atmosphere in an international environment.

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.