CRM Techno Functional Consultant

5 days ago

Bengaluru, India Aparajita Consultancy Services Full time

Responsibilities:

Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;
Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet clients requirements;
Deliver high quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;
Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc;
Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget;
Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;
Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future ready;
Work on the creation of Dynamics 365 solutions and industry templates;

Qualifications and Essential Skills:

A University graduate with relevant degree within a computing or business discipline;
Microsoft Dynamics CRM Certifications (2016, D365) are desirable;
Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
Minimum 6+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must;
Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation;
Working knowledge of the Power Platform (Power Apps, Automate, Power BI);
Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions;
Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.

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