Digitap.ai - AVP Account Manager

4 days ago

Bengaluru, India Nexthire Full time

Job Title: AVP Account Manager Location: Bangalore (Marathahalli) Experience: 12+ Years Industry Preference: SaaS Sales / Account Management Reporting to: Ankoor Das, Chief Business Officer (CBO) About Digitap.ai: DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML and Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms deliver industry-leading success rates. We partner with top digital lenders in India, bringing deep expertise in Fintech Product & Risk Management, Fraud Detection, and Risk Analytics. Role Overview: We seek an AVP – Account Management with 12+ years of experience to own and scale relationships with our most strategic customers. The ideal candidate will have a proven track record in SaaS account management, revenue growth, and customer retention, with the leadership skills to drive long-term partnerships. Key Responsibilities (KRA): • Strategic Client Relationships: Act as the primary executive contact for key accounts, fostering trust and alignment with C-level stakeholders. • Revenue Expansion: Identify and execute upselling/cross-selling opportunities to maximize account value. • Customer Success: Proactively address challenges, ensure high satisfaction, and minimize churn through data-driven engagement. • Account Planning: Develop and implement tailored account strategies to deepen engagement and ROI. • Cross-Functional Leadership: Collaborate with Sales, Product, and Support teams to deliver exceptional client outcomes. • Data-Led Decision Making: Leverage analytics to anticipate customer needs and align Digitap.ai's solutions. • Contract Leadership: Own renewal negotiations and commercial terms to sustain and grow partnerships. Skills & Qualifications: • Experience: 12+ years in Key Account Management, Customer Success, or Enterprise Sales, with a focus on SaaS/Fintech/B2B tech. • Leadership: Proven ability to mentor teams and influence senior stakeholders. • Communication: Exceptional negotiation, presentation, and relationship-building kills. • Analytical Rigor: Ability to interpret customer data and market trends for strategicgrowth. • Technical Acumen: Understanding of SaaS models, APIs, and enterprise softwareworkflows. • Ownership: Self-driven with a track record of owning high-value accounts end-to-end.

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