Network Security Engineer

3 weeks ago


Ibrahim Bagh Lines, India Movate Full time
Hiring Network Security - TAC Engineer based at Hyderabad Location Experience : Min 2 years Location : Hyderabad(Work From Office) Shift : Rotational Night ShiftShare resume to along with the below details,Current Company :Years of Experience :Experience in TAC/Network Security :Highest Degree :Notice Period :Current Salary :Expected Salary :Current Location :Ready to Work in Night shift :Willing to relocate Hyderabad :Willing to sign 2 year Service agreement :Ready to Work from Office :Technical Skill: --

Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;-

Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;-

Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR;-

Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;-

Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;-

Basic knowledgeon operating systems - Linux, Unix;

Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.Responsibility includes but not limited to the following:-

Ability to communicate with tech-savvy clients using perfect written and spoken English;-

Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients-

Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;-

Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world. But it’s PST for now until further updates;-

Help resolve software and technical questions for the client efficiently and effectively;-

Gather the required information necessary to best handle client software and technical inquiries;

Manage client expectations regarding estimated response times for issue resolution;-

Meet SLAs like response and resolution times by partnering within L2 and L3 advisor;

Extensively research and document client technical issues;-

Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;-

Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status; Experience in TAC(Zscaler, Netskope, Palo Alto, Juniper, Sophos, Sonicwall, etc.) added advantage.

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