Field Engineer TRUMPF Electronics
1 month ago
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.
Field Engineer - Electronics (Pune)
Qualification - B. Tech/ Diploma in Electronics / Electrical / Instrumentation
§ 5 - 7 years industry experience in the field of Electronics repair and Service of DC plasma/ Bipolar/ RF Plasma
Highlights:
Field Service, quality technical support to customers, speedy recovery of breakdowns, installation start up, preventive maintenances & provide operator’s maintenance training as per pre-set processes.
Follow all the defined processes.
§ Communication with courtesy has to be at core of the team leader through telephone, letter, or email.
§ Lead and motivate the team to ensure a high quality, satisfactory & prompt service support to the customers.
§ Responsible for meeting the service standards as per the defined KPI’s.
§ Responsible for solving the customer problems by using remote access.
§ Responsible for SIS missions with proper documentation.
§ Responsible for weekend / public holidays telephone support to customers.
§ Responsible for daily updating the visit details.
§ Responsible to take feedback of machine performance from customer before closing the mission, within the defined timeline.
§ Provide feedback to reporting Manager based on observations & customer remarks.
Responsible for strong coordination between service, sales, spares, customer care, application & accounts as per defined processes.
§ Interact with all the contact persons at HQ and other places to provide support to the customers for escalated cases.
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