Chief Experience Officer

1 week ago

Mumbai, Maharashtra, India REDSOFA GROUP Full time

Experiences are the most powerful way for brands to create lasting value. They sit at the intersection of technology, design, strategy, AI, and marketing—not in silos. The Chief Experience Officer (CXO) will be the champion of this intersection, leading the creation of human-centered, technology-enabled experiences that transform how people connect with brands, products, and services.

The CXO will be both a visionary and integrator, ensuring that every touchpoint—digital, physical, or hybrid—is designed to be meaningful, seamless, and culturally resonant. They will lead a multidisciplinary team that brings together strategists, technologists, designers, and marketers, proving that real magic happens when these different cultures and lenses are brought together.

Key Responsibilities

Experience Vision & Leadership

  • Define and evolve the experience philosophy, rooted in the convergence of design, technology, AI, and storytelling.
  • Inspire teams with a compelling vision for how experiences drive business transformation.
  • Be the voice of the customer across the organization, ensuring empathy and insight shape every decision.

Client & Business Leadership

  • Reimagine products, platforms, services, and communications as unified experiences.
  • Translate cultural shifts, emerging technologies, and consumer behaviours into actionable, future-ready experience strategies.
  • Act as a trusted advisor to clients navigating digital transformation, AI integration, and new business models.

Collaboration & Integration

  • Lead multidisciplinary teams across strategy, creative, design, technology, and media to deliver cohesive brand ecosystems.
  • Champion collaboration and break down silos, ensuring the agency operates as one team around the customer journey.
  • Foster a culture where creativity, design, and data meet to unlock new ways of working.

Innovation & Growth

  • Drive the development of new products, services, and platforms that leverage AI and emerging technologies.
  • Lead the incubation of new experience-led offerings, driving agency growth and differentiation in the market.
  • Represent the agency as a thought leader at industry events, shaping the conversation on the future of experiences.

Qualifications

  • 15+ years in leadership roles spanning experience design, product innovation, marketing strategy, or digital transformation.
  • Proven track record of delivering award-winning, transformative experiences across digital, physical, and hybrid channels.
  • Deep expertise in customer journey design, service design, and ecosystem thinking.
  • Demonstrated ability to integrate AI and emerging technologies into meaningful, human-centered experiences.
  • Exceptional leadership and collaboration skills, with experience guiding multidisciplinary teams.
  • Strong business acumen—able to connect design and technology vision to tangible client and business growth outcomes.

What We're Looking For

  • A systems thinker who sees connections across platforms, cultures, and disciplines.
  • A cultural translator who can bridge the worlds of design, marketing, technology, and AI.
  • A visionary leader who inspires teams and clients to imagine—and build—the future of experience.
  • A believer in collaboration, convinced that the best work emerges when diverse perspectives come together.

Why Join Them?

They design worlds of interaction and meaning. This is an opportunity to lead at the cutting edge of experience innovation, shaping how brands create value in a world where technology, culture, and creativity are inseparable.

Salary DOE + Relocation

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