Senior Engineer
4 weeks ago
Technology - IT Infrastructure Services
Level: L3 Experience: 6+ Years
Skills:
SCCM-Intune (Mandatory skill)
Azure Storage/Networking
SQL Server (Database and Clustering)
Windows Server (Active Directory, DC replication, Certificates)
Exchange Server (On-Premises and Hybrid Connectivity)
Microsoft 365 (Exchange Online, SharePoint Online, Intune)
Role and Responsibilities:
- Knowledge of all aspects of Microsoft Products and best practices.- Engineer is responsible for analyzing the team reports and draw inferences to improve team performance.- Ensure smooth operations by innovating new processes in the team.- Co-ordinate with Managers, Sr Managers to ensure smooth operations.- Excellent understanding of IT systems infrastructure and best practices.- Handle escalated cases accordingly.- Extensive Hands-on experience on Break fix, server upgradation changes- Strong oral and written communication skills and interpersonal skills.- Strong experience in handling P1/P2 issues over bridge sessions- Coordinate with various teams for the daily operations, plan and execute scheduled activities.- IT infrastructure incident management.- Creates detailed technical documentation of IT solutions to ensure successful implementation and reference for ongoing support.- Extensive Hands-on experience – involves in-depth troubleshooting skills & providing RCAs for the same.- You will be expected to be an active member of the Microsoft team and support other less experienced members of staff in best practice and modern engineering techniques and approaches.- Ability to work 24/7 environment.
Education/Qualifications:
- Educated to bachelor’s degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience and certifications.- ITIL Certification- Microsoft Certification Azure Certificate
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